Director of Volunteer Services
Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Background:
The Kirk Gibson Foundation for Parkinson’s (KGF) opened a Wellness Center (KGC) in the fall of 2025 to provide free of charge programs, support and education to people living with Parkinson’s disease. Both the Foundation and the Center continue to grow strongly and now seek to implement best practice of volunteer management processes across a range of functions within both organizations.
Position Summary
The Director of Volunteer Services (DVS) is a full-time leadership role responsible for designing, implementing, and managing a comprehensive volunteer program that supports the missions and operations of the Kirk Gibson Foundation and the Kirk Gibson Center for Parkinson’s Wellness.
This role consolidates a currently distributed set of responsibilities into a single accountable leader, supplemented by staff and other volunteers, to build and run a scalable volunteer system. The DVS will oversee the full volunteer lifecycle—from recruitment through retention—while ensuring alignment with organizational priorities and delivering an exceptional volunteer experience.
In addition to ongoing operations, this role will lead two critical early-stage initiatives:
Refining and implementing a streamlined, end-to-end volunteer management process
Launching and integrating a new “Volunteer Coaches” capability
Reporting Structure
This role will:
Report jointly to the CEO of the Center and the CEO of the Foundation
Operate in a matrixed environment with leadership from both the Center and Foundation.
Key Responsibilities
Build and continuously refine a scalable, end-to-end volunteer management system and a community of volunteers
Establish clear workflows, ownership, and performance standards across all volunteer processes
Ensure alignment between Foundation and Center needs (KGC/KGF integration)
Identify opportunities for automation, efficiency, and improved experience
Lead volunteer recruiting strategy and execution
Manage vetting processes including background checks and interviews
Conduct fit assessments and align volunteers with appropriate roles
Work with peers to ensure current Job Descriptions and Role Agreements are in place for all volunteer roles
Design and deliver onboarding and, in partnership with functional leaders, training programs for all volunteers
Ensure timely activation, including systems entry and communications
Develop specialized onboarding for new roles (e.g., volunteer coaches), working closely with functional leaders
Develop and cultivate a Volunteer Community in both organizations consistent with our mission, values and culture.
Oversee scheduling, monitoring, and change management
Maintain real-time visibility into the pool of volunteers (availability, skills, readiness)
Manage strong communications and connection across the volunteer base
Ensure a high-quality, mission-aligned volunteer experience
Assist functional leaders to develop redundancy and flexibility in the volunteer workforce
Own and optimize use of Bloomerang for volunteer tracking and reporting
Ensure accurate and timely data entry, reporting, and system utilization
Develop dashboards and reporting mechanisms to support decision-making
Ensure technology systems are appropriate and efficient for all stakeholders
Design and implement volunteer recognition programs
Develop strategies to improve retention and engagement
Build a strong volunteer community aligned with the organization’s mission
Establish KPIs and performance metrics for the volunteer program
Monitor outcomes and drive continuous process improvements
Regularly evaluate program effectiveness and recommend enhancements
Qualifications
Required:
5+ years experience in volunteer management, program management, or nonprofit service-oriented operations
Proven ability to build and implement processes from the ground up
Strong organizational and project management skills
Experience managing multiple stakeholders in a matrixed environment
Data-driven mindset with experience using CRM systems
Preferred:
Experience in health, wellness, or Parkinson’s-related organizations
Familiarity with Bloomerang or similar CRM platforms
Background in training, coaching, or community program development
Key Competencies
Mission-driven, culture first leadership
Organizational development
Systems thinking and process design
Operational execution with attention to detail
Relationship management and communication
Change management and adaptability
Key Competencies
Mission-driven, culture first leadership
Organizational development
Systems thinking and process design
Operational execution with attention to detail
Relationship management and communication
Change management and adaptability
Success in the First 6 – 12 Months
Fully implemented a streamlined volunteer management system
Successfully launched the Volunteer Coaches program
Reduced operational fragmentation and improved efficiency
Established clear metrics and reporting for volunteer impact
Improved volunteer retention and satisfaction
Compensation and Benefits
Salary range of $70k to $80k
Comprehensive medical, dental, and vision benefits
Paid time off