Job Description

WE ARE SEEKING A CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! YOU WILL BE RESPONSIBLE FOR HELPING CUSTOMERS BY PROVIDING PRODUCT AND SERVICE INFORMATION.

TEAM BASED TRAINING SESSIONS ENSURE THAT EACH PERSON IN OUR COMPANY HAS THE OPPORTUNITY TO LEARN FROM OUR TOP REPRESENTATIVES. WE PROMOTE GROWTH FROM WITHIN AND ENCOURAGE OUR TEAM TO WORK TOGETHER TO REACH CLIENT & CUSTOMER GOALS AND IMPROVE SKILLS. SPECIALIZED TRAINING WILL PREPARE INDIVIDUALS TO WORK WITH CUSTOMERS TO PROVIDE A UNIQUE AND PLEASANT SALES EXPERIENCE, WHICH FOSTERS THE ACQUISITION OF QUALITY CUSTOMERS AND LONG-TERM CUSTOMER LOYALTY.

AT DIRPRO, INC. THERE IS PLENTY OF OPPORTUNITIES TO GROW. YOUR TALENTS WILL BE VALUED AND RESPECTED, AS THIS IS THE OPPORTUNITY TO BEGIN A FULL-TIME CAREER. WE HAVE FOUND CANDIDATES WHO HAVE 6 MONTHS OR MORE EXPERIENCE IN EITHER RETAIL OR CUSTOMER SERVICE FIELDS ARE AN EXCELLENT FIT FOR THE OPEN ENTRY LEVEL POSITIONS WE ARE CURRENTLY HIRING FOR. PEOPLE WITH CUSTOMER SERVICE AND SALES OR RETAIL EXPERIENCE TEND TO HAVE EXCELLENT COMMUNICATION SKILLS AND THE FUN ENERGETIC PERSONALITIES NEEDED FOR OUR ENTRY-LEVEL SALES AND MARKETING POSITIONS. WE SPECIALIZE IN NEW ACCOUNT ACQUISITIONS, CUSTOMER RETENTION, SALES AND MARKETING FOR OUR FORTUNE 100 AND 500 CLIENTS ON AN INSIDE BASIS. THIS POSITION INVOLVES ONE ON ONE SALES INTERACTIONS WITH CUSTOMERS. WE DO NOT OFFER ANY OUTSIDE SALES, DOOR-TO-DOOR, TELEMARKETING, OR GRAPHIC DESIGN POSITIONS.

RESPONSIBILITIES:

• PROVIDE INFORMATION ABOUT THE PRODUCTS AND SERVICES

• TROUBLESHOOT AND RESOLVE EVENT ISSUES AND CONCERNS

• DOCUMENT AND UPDATE CUSTOMER RECORDS BASED ON INTERACTIONS

• DEVELOP AND MAINTAIN A KNOWLEDGE BASE OF THE EVOLVING PRODUCTS AND SERVICES

​QUALIFICATIONS:

• PREVIOUS EXPERIENCE IN CUSTOMER SERVICE, SALES, OR OTHER RELATED FIELDS

• ABILITY TO BUILD RAPPORT WITH CLIENTS

• ABILITY TO PRIORITIZE AND MULTITASK

• POSITIVE AND PROFESSIONAL DEMEANOR

• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS

• DESIRE TO PARTICIPATE IN PROFESSIONAL DEVELOPMENT AND TAKE ON NEW RESPONSIBILITIES

• SELF-MOTIVATED AND COMFORTABLE WORKING BOTH INDEPENDENTLY AND AS PART OF A TEAM

BENEFITS INCLUDE:

• PAID TRAINING

• WEEKLY PAY

• FLEXIBLE SCHEDULE

• OPPORTUNITY TO TRAVEL

• SALARY BASE PAY WITH UNCAPPED COMMISSIONS

• PROFESSIONAL DEVELOPMENT ASSISTANCE

PLEASE NOTE: THIS IS NOT A CALL CENTER POSITION, OR DOOR TO DOOR, WE ARE LOOKING FOR A CLIENT COORDINATOR / CUSTOMER SERVICE REPRESENTATIVE TO WORK DIRECTLY WITH CONSUMERS ON BEHALF OF OUR CLIENTS

Company Description

Dirpro Inc. is a privately owned Marketing & Brand Management Firm based out of Cherry Hill, New Jersey. Dirpro Inc. has a strong focus on brand management, development on behalf of our clients, and the expansion of their consumer base. Working within the technology, entertainment, electronic, security, government, and energy industries in specific, Dirpro Inc. always strives to provide the best results.