Job Description

INSIDE SALES REPRESENTATIVE: WHAT ARE WE LOOKING FOR?

You will be responsible for maintaining a presence in the sales queue and converting incoming calls into sales. You will also be responsible for building relationships with customers who order large quantities of dumpsters per year and nurturing those relationships to create long-term customers. Your priority will be to ensure a positive customer experience. The ideal candidate must have excellent communication skills, a professional demeanor, a strategic perspective, and the ability to work in a fast-paced setting. Candidates should have a readiness to learn about our products and business operations to cater to our customer’s needs.

INSIDE SALES REPRESENTATIVE: RESPONSIBILITIES

• Answer 25-60 inbound calls per day (depending on the season)

• Actively engages in selling company products/services and related items.

• Demonstrate the value of our business and our products to potential customers

• Utilize Salesforce CRM to collect customer information

• Address customers’ needs and concerns in a prompt manner via the customer’s preferred method of communication (phone, email, text, etc.)

• Ask in-depth, relevant questions to help customers choose the best dumpster rental for their specific project

• Verify that the dumpster can be delivered on the requested date before confirming the order

• Explain the rules and regulations of dumpster rentals

• Set expectations for customers regarding pick up, drop-offs, ETAs, etc.

• Collect billing information and payment for orders

• Send clients an online agreement for signature

• Keep customers updated on their order status. Any setbacks or issues must be communicated to customers immediately

• Schedule onsite services for new and recurring orders

• Possess extensive knowledge of our products and business operations

• Understand our short- and long-term business strategy to successfully manage accounts

INSIDE SALES REPRESENTATIVE: SKILLS AND QUALIFICATIONs

• Bachelor's degree in business administration or another relevant field preffered 

• 1-3 years of sales experience and/or customer service experience

• Prior Experience using Salesforce and Zoom phone preferred

• Ability to build and maintain connections with new clients

• Ability to create an exceptional customer experience

• Strategic thinking

• Negotiation

• Multi-tasking

• Conflict Resolution

• Value-Based Selling

• Readiness to learn

INSIDE SALES REPRESENTATIVE: BENEFITS & PERKS

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting team-building activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more. Our office is located in the beautiful Denver West Business Park. This complex offers a fitness studio, outdoor picnic benches, and bike storage containers

In addition to these perks, we offer:

• Comprehensive health coverage (Health, Dental, & Vision)

• Company Sponsored Long Term & Short-Term Disability

• Major holidays plus 3 weeks PTO

• Growth opportunities

• Company Snacks and Drinks Provided- Nitro Cold Brew and Kombucha on Tap!

Company Description

We are a family-owned, Colorado-born-and-raised dumpster rental company! Despite our humble beginnings in 2018, we have since expanded to 25 states and counting. We work with both homeowners and construction companies to find them the perfect rental for their projects. We pride ourselves in delivering white-glove service to the work-glove industry. In 2021 the company was awarded several recognitions and awards including Colorado Companies to Watch, ColoradoBiz Magazine Top Company, and the Denver Business Journal Fast 50. As a fast-growing start-up, Discount Dumpster offers the potential for upward mobility. We are looking for someone who wants to grow alongside our company.