Job Description

We are seeking a Customer Service Representative to join our Discover CBD team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We have two store locations in Colorado Springs. You would be required to work at both locations.

3438 N. Academy Blvd, Colorado Springs CO

3215 S. Academy Blvd, Colorado Springs CO

Our Store Hours are:

M-F 10am - 7pm

Sat 10am - 5pm

Sun 10am - 4pm

Reliable transportation is required. Full availability needed. No medical marijuana license required.

Prior knowledge of cannabidiol is preferred. We are looking for smart, fast-paced individuals who are passionate about helping their community discover the potential benefits of CBD. We have an extensive training program where you will learn all the basics of CBD, our full collection of products, our operational systems as well as how to optimize blogs for SEO. It typically takes around 2-3 weeks for most individuals to complete training.

Job Duties: Connecting customers with products, checking out customers at a POS system, writing blogs on CBD, general store cleaning, and inventory tracking.

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Discover CBD started as a small family run company in 2015. Now, we are the largest retailer of CBD/Hemp products in Colorado. We are passionate about CBD and value hard work, great attitudes and time management skills. We always promote from within and there are lots of opportunities for our employees to grow with the company. We believe in good work/life balances and providing free training to enrich our employees' careers. We fully stand behind our mission to help EVERYONE discover the natural benefits of CBD.