Inbound, Billing Customer Service Agent
Job Description
Join Discover Life Enterprises and work from home to assist our client. Our client is one of the nation's largest video, high-speed Internet and phone providers and they are looking for billing support.
Here's what you'll be doing:
• Assist callers with billing inquiries • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). • Code the sale accurately and completely for the installer • Knowledge of processes and policies • Build trust and rapport with the customer through clear, respectful interaction • Understand “client call flow” • Correctly code the sale accurately and completely for the install
Qualifications
Qualifications:
Keys to Success: • This is a best fit for an agent wanting to service between the hours of 3:00 PM – 9:00 PM EST (but other hours are available)
YOUR HOME OFFICE REQUIREMENTS:
Personal Windows-based computer with dual monitors (17” -19” LCD monitors in non-widescreen or 19”-20” in widescreen format), speakers and anti-virus software
Subscription to high-speed, hard-wired Internet connection
USB 3.0 flash drive with 8-32 GB of storage
USB VoIP Headset
80 GB 7200 RPM SATA or above for hard drive space
Analog landline that meets one of these requirements (you will need to be able to dial long distance on your service lines):
o Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home.
o Cable – phone service from a Cable TV service provider
o Fiber-Optic – phone line provided by a local phone service.
Additional Information
Job Types: Full-time, Part-time
Salary: $10.50 /hour (base) ; ability to increase to $12.50/hr for top performers (plus bonuses!)
Education:
Work authorization:
Hours per week:
All your information will be kept confidential according to EEO guidelines. You will need to complete a drug screen and background check.