Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Our client is one of the nation's largest sporting goods retailer! Serving and inspiring athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear. 

YOUR IMPACT

Our call center agents are a very important part of our team. You will be the eyes and ears for our client, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Note: You may have to assist customers with hunting equipment, including but not limited to, firearms and ammunition.

Qualifications

YOUR RESPONSIBILITIES

• Respond to “Where is my order” calls • Assisting customers with product questions • Placing new orders/volume orders • Handling existing orders: returns/replacements • Provide store-specific support • Tracking shipments • Gift Card/Loyalty Card support • Dis-positioning all calls • Observe call queue for AHT and call statuses • Deliver first call resolution with white glove service

KEYS TO SUCCESS:

• Best fit for an agent with a working knowledge of sports, outdoor activities and armchair enthusiasts • You should have a love of sports, be patient and kind, and be able to put the customer first

WHAT WE PREFER

• Logical problem-solving skills and ability to multi-task
• Organization and work prioritization skills

YOUR HOME OFFICE REQUIREMENTS:

• USB 3.0 flash drive with 8 - 32 GB of storage 
• Dual monitors (laptop screens do not count as a monitor/display)
• Personal Windows-based computer with monitor, speakers and anti-virus software 
• Subscription to high-speed, hard-wired Internet connection
• 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls.
• Analog landline that meets one of these requirements:

o Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home. 

o Cable – phone service from a Cable TV service provider

o Fiber-Optic – phone line provided by a local phone service.

Additional Information

Job Type: Part-Time or Full-time

Salary: $10.00 /hour

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Required)

Must submit to a background check

All your information will be kept confidential according to EEO guidelines.