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Sales and Customer Service Agent (Work From Home)

Discover Life Enterprises, LLC

Sales and Customer Service Agent (Work From Home)

Portland, ME +3 locations
Paid
  • Responsibilities

    Job Description

    Our client operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976. Our client's exchange network comprises approximately 3,000 resorts in more than 80 nations.

    We're looking for motivated, determined and highly personable individuals. You'll sell and promote the full range of membership packages that are available. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! 

    If you are passionate about sales, travel, and/or timeshare ownership, this opportunity is a great choice!

    What to Expect: • Assist members in placing their wait-list requests for a resort that is currently unavailable. • Offer members alternative vacation options if their first choice is unavailable. • Sell membership packages by advising members of the features and benefits of client products. • Solve member concerns for first call resolution, ultimately avoiding escalation.

  • Qualifications

    Qualifications

    Qualifications:

    • A friendly and upbeat voice and a positive attitude
    • Good grammar and spelling as well as proper telephone etiquette
    • Fast learner and be able to type well (at least 35 words per minute)
    • Reliability
    • Somewhat flexible availability as schedule is subject to change each week.
    • Be a ‘team player’ and be able to accept constructive criticism

    YOUR HOME OFFICE REQUIREMENTS:

    • Personal Windows-based computer with monitor, speakers and anti-virus software

    • Subscription to high-speed, hard-wired Internet connection

    • 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls.

    • Analog landline that meets one of these requirements:

    o Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home. 

    Additional Information

    Job Types: Full-time, Part-time

    Salary: $8.50 /hour (base) ; ability to increase to $11.00/hr for top performers

    Education:

    • High school or equivalent (Preferred)

    Work authorization:

    • United States (Required)

    Hours per week:

    • 20-29
    • 30-39

    All your information will be kept confidential according to EEO guidelines.

     

  • Locations
    Chicago, IL • Portland, ME • Minneapolis, MN • Albuquerque, NM