SR. BUSINESS SYSTEMS ANALYST / PM - CALL CENTERS

 Overview: You manage to communicate technical matters in a way that’s meaningful to users. No matter how widespread the implementation sites you visit are, you stay fresh, eager, personable, and responsible. We admire a functional analyst with your powerful focus on people, business process and technology. Come support and help us integrate our applications that impact sales and customer retention.

Responsibilities:

• Participation in the discovery, design, testing, implementation and continuous improvement of standardized online Call Center polices, processes and software systems.

• Collaboration with our user community and Information Services team members in support of defined objectives to innovate, deliver and support the Customer support applications.

• Participation in systems support activities, contribution to projects and project-related activities, and administrative and maintenance duties. Experience/Qualifications:

• Bachelor’s or Graduate Degree in Business Administration or Management Information Systems (MIS).

• 3-5 years of previous IT Business Analysis experience.

• Expert working knowledge of Microsoft Office suite of products.

• Excellent verbal and written communication skills.

• Experience in business process modeling using Visio for assigned projects.

• Planning and working flexibility to a deadline.

• Strong attention to detail when analyzing and interpreting business process and functions.

• Strong organizational, project and time management skills.

• Call Center experience preferred.

Moderate travel to US based Call centers, may be required (25% to 50%) with significant windows of travel in support of implementations.