Job Description

It is the purpose of an ADMISSIONS LIAISON to answer and attend to all internet based inquiries regarding treatment at Discovery Behavioral Health in a professional and timely manner. This person will also support the Admissions Coordinator role and admissions team as needed. Furthermore, it is an Admission Liaison's purpose to communicate their progress with the rest of the Admissions Department.  

RESPONSIBILITIES

• Facilitate incoming calls to the Admission Department in a professional and effective manner
• Make contact with all internet based inquiries that come in during their shift
• Complete Admission Inquiry form on all calls to determine appropriateness for treatment and ability to pay
• Daily phone, email and text communication with current caseload. 
• Obtaining and submitting all pertinent data for insurance verification ensuring accuracy of data
• Communicating referral information to marketing and other appropriate parties to ensure, preserve, and enhance relationships
• When appropriate completing a telephonic Intake Assessment Interview (IAI) with client and/or parent
• Communicating with professionals, families, etc. all admission requirements
• Reviewing benefits and financial responsibility with family. If applicable, confirming discounts and/or payment plans with family after receiving approvals from supervisor.
• Facilitating collection and distribution of medical data after receiving proper consents if and when necessary or applicable
• Participating in on-going training, department and companywide meetings
• Documenting in daily call log in online data program
• Preparing required departmental reports when asked
• Keeping all client, family and professional referral and departmental information confidential during and after time of employment with Discovery Behavioral Health
• May be required to travel to other facilities from time to time to attend trainings
• May be required to assist in training of new hires
• Assisting other ACs with their cases when necessary
• Conducting yourself in a professional manner at all times
• Any and all other duties that will assist in the proper running of the department and aiding families in obtaining care
• Being prepared to assist with extended shifts when required to assist the team

This is a PART-TIME position at our corporate office.

Qualifications

• High school diploma required, Bachelor’s degree preferred
• Admissions Coordinating experience is preferred
• Experience using Salesforce, KIPU, BestNotes and Microsoft applications a plus
• Highly detail oriented with excellent organizational skills
• Strong written and verbal communication and interpersonal skills
• Must demonstrate tact, initiative, resourcefulness, a professional manner, enthusiasm, and a non-judgmental attitude

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/