THE ROLE

We're looking for an enthusiastic, driven, and experienced Learning  and Development Specialist to support our Human Resources team, and all teams at Dispatch. This position will support the organization through planning, creating, organizing, and delivering impactful learning and development experiences that drive our organizational goals.

This role will be responsible for multiple learning and development initiatives across the entire employee experience, including new employee onboarding, department and role training, professional development, leadership training, and equity, inclusion, and diversity initiatives.  This includes day-to-day ownership of all program coordination, the collaborative development of learning content, and the delivery of in-person and virtual learning and collaboration experiences. 

This position will build and maintain relationships with employees at all levels,  and work closely with leadership across all departments to ensure alignment. This is a full-time, non-exempt role that reports to the HR Manager of Organizational Health.

WHAT YOU’LL DO

• Executes all job duties in alignment with Dispatch’s core values, mission, and purpose

• Acts ethically, with integrity, and complies with all legal standards to deliver an environment that promotes respect, innovation, and creativity

• Encourages and fosters an inclusive environment.  An environment where the strengths and expertise of our workforce are welcomed, amplified and exhibited in the work at Dispatch

• Creates and leads training programs to meet the needs of the organization and assist with employee engagement and development

• Partners in the building, maintenance, and evolvement of talent systems for continual attraction, growth, and development of talent at Dispatch

• Partners with all stakeholders, from individual contributors to senior leadership, to identify knowledge, skill, and behavioral gaps

• Develops measurable success metrics for all  programming, to then iterate and continually improve effectiveness and productivity to support business objectives

• Build and delivers effective and engaging learning and development solutions, rooted in performance objectives and adult learning best practices

• Oversees our new employee and intern onboarding programs to ensure new employee success and engagement

• Collaborates with leaders to coordinate new employee department and role training

• Collaborates with our Equity, Inclusion, and Diversity Employee Steering Group to identify, develop, and deliver impactful experiences aligned with the group’s objectives

• Performs other duties as assigned (to be less than 10% of your responsibilities)

WHAT WE’RE LOOKING FOR

• The ability to effectively communicate and collaborate with stakeholders, and provide demonstrable value through impactful learning experiences for all employees

• The ability to quickly pivot as needed while consistently delivering results on time 

• A desire to create repeatable, scalable solutions in a fast-paced tech environment

• The ability to successfully manage multiple projects and priorities

• A passion to build solutions that are rooted in equity, inclusion, and diversity best practices

WHAT YOU’LL NEED

• Bachelor’s degree in communication, human resources, learning and development, or related field, certification, or equivalent experience as  listed below (required) 

• 2+ years of experience in learning & development (required)

• 1+ years of experience in instructional design and program management (required)

• Experience delivering instructor-led trainings and workshop facilitation, including experience in delivering new employee organizational onboarding (required)

• Experience delivering content virtually (required)

• Content generation experience, including basic video creation and editing (required)

• Experience with a learning or content management system (preferred)

• 1+ years of experience in Human Resources, preferably within a fast-paced, technology startup environment (preferred)

• Experience delivering impactful training for multiple employee personas, including interns, mentors, and leaders (preferred)

• Understanding of adult learning best practices and instructional design principles and models

• Experience in organizing, delivering, and evaluating programs and curriculum

• Exceptional communication and presentation skills

• Strong interpersonal and relationship-building skills

• Strong attention to detail