Dispatch Associate

Landers Appliance

Dispatch Associate

Baltimore, MD
Full Time
Paid
  • Responsibilities

    Benefits:

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    401(k) matching

    Company parties

    Competitive salary

    Dental insurance

    Employee discounts

    No nights. No weekends. Just the puzzle — solved, all day.

    A role built for people who think in logistics and stay steady when the day goes sideways. Landers has delivered award-winning service in the Baltimore region for over 40 years.

    Pay & Growth

    $26–$29/hr to start, based on experience

    Real opportunities to grow into bigger operations and leadership roles

    What Makes This Different

    Monday–Friday, 8am–5pm. No nights, no weekends.

    You run the board: building routes, adjusting on the fly, keeping every tech and every customer aligned

    Your birthday is a paid company holiday

    2 weeks PTO in year one, 3 weeks after

    Health insurance (medical, dental, vision), we cover a substantial share of your premium

    401k with a 4% company match

    Company-paid life insurance, plus optional supplemental coverage (critical illness, hospitalization, accident)

    What You'll Own

    Build and adjust technician routes for efficiency and coverage

    Track routes in real time and solve problems as they come up, not after

    Prioritize service calls by urgency, location, and technician skill

    Balance workload across zones and availability

    Coordinate with the service team on parts and scheduling

    Field inbound calls, confirm appointments, and communicate changes clearly

    This is not a "just answer the phone" job. This is for people who like owning the whole board, who can hold a dozen moving parts in their head, stay level when a route falls apart, and fix it without losing their cool.

    Who This Is For

    People with an operational, logistics-minded brain

    Calm under pressure: the more chaotic the day, the sharper you get

    Strong communicators who can deliver good news and hard news with the same professionalism

    Customer-first people who know how to balance honesty with empathy

    Requirements

    Dispatching, scheduling, routing, or operations experience preferred

    Strong organizational skills; able to multitask and reprioritize on the fly

    Excellent verbal and written communication

    Confident with technology, Outlook, Excel, Word, and internal scheduling software

    Able to type 50+ WPM and move between systems without losing focus

    Monday–Friday, 8am–5pm availability

    If you want a job where every day is a new puzzle, real hours, and a company that actually has your back — apply now.

    This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.