Benefits:

Dental insurance

Free uniforms

Health insurance

Vision insurance

401(k) matching

Competitive salary

Training & development

Dispatch Coordinator

1-Tom-Plumber | Serving the Cleveland area

Where fast-paced teamwork meets real opportunity!

When emergency plumbing situations arise, our team moves quickly to get the right technician to the right place at the right time. As Dispatch Coordinator, you'll serve as the operational hub of our daily service business—managing technician schedules, coordinating job flow, and ensuring our field team operates efficiently throughout the day.

This role is ideal for someone who thrives on organization, logistics, communication, and problem-solving in a fast-paced environment.

What You’ll Do

Manage the daily dispatch board and technician schedules using ServiceTitan

Assign and route service calls to maximize technician efficiency and response times

Monitor technician progress throughout the day and adjust schedules as priorities change

Coordinate with technicians, management, and our call center to ensure seamless communication

Track job status, technician availability, and workload capacity throughout the day

Proactively identify scheduling opportunities to optimize productivity and revenue

Communicate schedule changes, delays, and rescheduling needs with customers when necessary

Maintain accurate notes and documentation within ServiceTitan

Support operational workflows and administrative processes as assigned

Contribute to a culture built on teamwork, accountability, and scalable growth

What You Bring

High energy, strong communication, and a friendly, professional phone presence

Ability to multitask and stay organized when the pace picks up

Tech-savvy and quick to learn new systems

Dispatch, scheduling, logistics, or operations coordination experience preferred

ServiceTitan experience is a plus, not a must

A drive to grow with a company rapidly expanding in the Cleveland area

Why 1-Tom-Plumber?

A supportive, family-oriented team that works hard and wins together

Leadership that invests in your success

Real opportunities for advancement as our operation scales

A fast-paced environment where your work makes a visible impact

A company that values people first — and backs it up every day

Ready to Join Us?

If you're motivated, highly organized, and excited about helping a growing service business operate at peak efficiency, we'd love to meet you. Apply today and become a key part of a high-performing team serving the Cleveland area.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.