Dispatch Coordinator – Service Operations (HVAC / Mechanical / Plumbing)
Location: Fort Worth, TX (On-site)
Pay: $24.00 – $28.00 per hour (Based on Experience)
Job Type: Full-Time
Join a trusted mechanical contracting leader with over 40 years of experience delivering large-scale HVAC, plumbing, piping, and sheet metal systems for complex commercial and industrial projects.
From hospitals and data centers to high-rise buildings , this company is known for its commitment to safety, quality, and innovation. With a collaborative culture and strong focus on career development, employees are empowered to grow their skills and make a lasting impact.
The Dispatch Coordinator plays a vital role in keeping our service operations running efficiently and our customers satisfied. You'll be at the center of daily activity—fielding calls, coordinating technicians, scheduling service requests, and ensuring materials are ready for every job.
This position is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys problem-solving while delivering exceptional customer service.
Act as the primary point of contact for inbound and outbound service calls.
Create, manage, and track service tickets within the dispatching system.
Schedule and balance technician workloads to maximize productivity and responsiveness.
Coordinate material procurement and equipment needs for scheduled jobs.
Communicate ETAs, job updates, and expectations clearly to customers.
Support other dispatch and customer service team members as needed.
Ensure strategic account requests are properly entered and updated in systems (e.g., Fieldpoint).
Identify bottlenecks, trends, and process improvements to enhance team efficiency.
Assist with reporting and KPI tracking to monitor service performance.
Minimum 3 years of dispatching, scheduling, or service operations experience (mechanical/HVAC industry preferred).
Strong proficiency in Microsoft Office , especially Excel.
Exceptional communication and customer service skills.
Proven organizational and multitasking abilities.
Sound judgment and decision-making under pressure.
Experience with dispatching or field service management software a plus.
Ability to thrive in a fast-moving, customer-driven environment.
Competitive hourly pay ($24.00 – $28.00, based on experience).
401(k) with company match.
Comprehensive health, dental, and vision insurance.
Paid time off and paid holidays.
Mileage reimbursement or company vehicle for work-related travel.
Referral bonuses and clear career growth opportunities.
This is more than a dispatching role—it's an opportunity to be the heartbeat of a thriving service team. You'll collaborate with skilled technicians, project leaders, and clients while helping deliver reliable HVAC and plumbing solutions across North Texas.
If you're detail-oriented, organized, and ready to take ownership of your work, apply today and become a valued part of a company that's been setting industry standards for decades.
Equal Opportunity Employer:
Applicants with a criminal record are encouraged to apply.
Work Location: On-site (Fort Worth, TX)