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Clinical Contact Center / Medical Dispatch

DispatchHealth

Clinical Contact Center / Medical Dispatch

National
Full Time
Paid
  • Responsibilities

    DispatchHealth is looking for a Clinically trained Support Ambassadors to join our growing CARE TEAM headquartered in the Denver area.

    The CARE TEAM is critical to the success of DispatchHealth as this role impacts the patient's first impression of DispatchHealth and supports our providers' ability to provide on-demand clinical care. The CARE Ambassador is responsible for phone screening of the patient's clinical request through to scheduling a visit with a DispatchHealth Clinical Team while maintaining excellent customer service .

    DispatchHealth delivers on-demand Medical services and treatment to a patient's home, office or location of need. With a call, click or tap of an app, Patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for Patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

    Our Mission:

    Providing urgent health solutions through the power of technology, convenience and service.

    Our Vision:

    Redefine healthcare delivery

    Our Values – the foundation to our culture:

    • World class customer service and quality
    • Be passionate
    • Work hard while having fun
    • Drive innovation
    • Work collaboratively
    • Always do what is right for the patient
    • Focus on the continuum, not just the moment
    • Community responsibility

    Job Responsibilities:

    • All components of acute patient screening including; evaluation of symptoms/ chief complaint , coordination of secondary triage when applicable with Providers in the field.
    • Coordination of day to day PA/NP and EMT pt volume thru screening Patient's concerns
    • Coordination of referrals for patients
    • Post-visit patient callbacks
    • Other responsibilities as identified

    Minimum Qualifications:

    • 2 years of clinical experience; EMT, Medical Dispatch, Medical Assistant
    • Medical Terminology Education
    • 2 Year Customer Service
    • Experience with Athena EMR a plus

    Required Competencies, Skills and Abilities:

    • Strong customer service capabilities
    • Dispatch screening
    • Excellent verbal communication
    • Ability to think critically in complex situations

    Benefits:

    • Career advancement opportunities
    • Be part of something new, exciting and progressive
    • Healthcare benefits and 401k provided with full-time employment

    Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.