CARE AMBASSADOR

POSITION SUMMARY

DispatchHealth is looking for a Clinically trained Support Ambassadors to join our growing CARE TEAM headquartered in the Denver area.

The CARE TEAM is critical to the success of DispatchHealth as this role impacts the patient's first impression of DispatchHealth and supports our providers' ability to provide on-demand clinical care. The CARE Ambassador is responsible for phone screening of the patient's clinical request through to scheduling a visit with a DispatchHealth Clinical Team while maintaining excellent customer service.

ABOUT US

DispatchHealth is redefining healthcare delivery to offer on-demand care for people of all ages in the comfort of their own home. DispatchHealth's board-certified medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits and hospital re-admissions. Medical teams are available during the day and on weekends, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

DISPATCHHEALTH PRACTICES HEALTHCARE DIFFERENTLY – “THE DISPATCH WAY”

• Courageous advocates for patients and each other.

• Clinical innovation with quality and safety top of mind.

• Providing exceptional care by meeting people where they are.

DISPATCHHEALTH:

VISION:

• Create the most advanced and complete in-home care model in the world

MISSION:

• Provide patient-centered care through the power of technology, convenience, and service.

VALUES:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

JOB RESPONSIBILITIES:

• All components of acute patient screening including; evaluation of symptoms/ chief complaint, coordination of secondary triage when applicable with Providers in the field.
• Coordination of day to day PA/NP and EMT patient volume thru screening Patient's concerns
• Coordination of referrals for patients
• Post-visit patient callbacks
• Other responsibilities as identified

MINIMUM QUALIFICATIONS:

• 2 years of clinical experience; EMT, Medical Dispatch, Medical Assistant
• Medical Terminology Education
• 2 Year Customer Service
• Experience with Athena EMR a plus

REQUIRED COMPETENCIES, SKILLS AND ABILITIES:

• Strong customer service capabilities
• Dispatch screening
• Excellent verbal communication
• Ability to think critically in complex situations

BENEFITS:

• Career advancement opportunities
• Professional development
• Be part of a company that is new, exciting and progressive
• Competitive Health and Wellness benefits for full-time employees
• 401k
• Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.