TELEPHONE TRIAGE NURSE

ABOUT US

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

MISSION: Provide patient-centered care through the power of technology, convenience, and service.  

JOB SUMMARY

DispatchHealth is creating the most advanced and complete in-home care model in the world.  As a key contributor to that goal, the telephone triage nurse is an integral part of the care team. This position speaks to patients further about symptoms and determines the care needed to treat the patient.  ­­­­­­­­­­­­­­­­­­

This position is located in Denver, CO - no full time remote accepted. 

JOB DUTIES

• Provide telephonic triage to patients seeking care with multiple medical concerns

• Serve as a clinical resource for non-clinical call center staff, unlicensed back office staff and patients, families, and other members of the patient's care team

• Document in electronic medical record, ensuring completeness and accuracy

• Adopt and champion technological tools to optimize provider workflow

• Work both independently, as well as collaboratively with others to achieve common goals

• Ability to adapt to changing needs of the organization

JOB REQUIREMENT AND QUALIFICATIONS

• RN with 5+ years of clinical experience
• Active RN license 
• Diverse clinical background, with 1 year minimum of telephone triage or emergency department
• Expertise in clinical skills related to acute care, chronic conditions, and injuries
• Cultural competency
• Strong interpersonal and written communication skills
• Critical thinking skills utilizing evidence-based standards of practice
• Ability to identify and proactively solve problems
• Strong computer and technological skills
• Flexibility in scheduling

PREFERRED

· Willingness to get licensed in multiple states

· 2-3 years of emergency department experience

BENEFITS:

• Career growth and investment
• Be part of an innovative, exciting and progressive company
• Competitive health & wellness benefits
• 401k