DISPATCHHEALTH

DHMT / Office Coordinator - LAB/QC (.5 fte EMT and .5 fte OC/QC)

DispatchHealth is looking for a DHMT / Office Coordinator to join our growing team for the RALEIGH - DURHAM, NC market.

The DHMT / Office Coordinator at DispatchHealth works with our clinical teams both in the field and assisting with general coordination of the local office / clinical dispatch center. The DHMT / Office Coordinator will support the clinical delivery team, perform standard medical back-office functions, oversee vehicles and curate office technology.

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services in a patient's home, office or location of need. With a call, click or tap of an app, a skilled medical team arrives at the patient's door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

VISION:

• Create the most advanced and complete model in the world

MISSION:

• Provide patient-centered care through the power of technology, convenience, and service.

VALUES:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

JOB RESPONSIBILITIES:

EMT JOB DUTIES - .5 FTE

• Patient assessment and monitoring, vital signs
• IV starts and blood draws
• Splint application
• Wound care
• Work directly with point-of-care laboratory equipment, including operation, calibration and maintenance
• Perform EKGs
• Assist NP/PAs in the daily functions of a mobile emergency unit
• Documentation
• Supply and stocking

OFFICE COORDINATION - .5 FTE

• Office supplies – order and maintaining inventory
• Furniture
• Cleaning / trash removal / medical waste coordination
• Office keys for new employees
• Other duties as assigned

Clinical Administration

• Scanning Clinical documents
• Clinical inventory
• Receiving and coordinating with Inventory Manager
• Maintain par levels
• Stocking
• Kit creation & updates
• Kit maintenance
• Manage employees in Orbits system (add/remove as needed)
• Training manual updates
• Update and maintain all lab supply's and temperature logs
• Keep logs of every QC
• Make sure temperature logs are within ranges and fridges are operating correctly
• Other duties as assigned

Vehicles

• Cars spin up
• Car wrap
• Toll/Parking coordination
• Car configuration
• Incident Reporting
• Creating driver IDs through WEXonline
• Other duties as assigned

Technology

• Local tech configuration
• Machine maintenance
• Other duties as assigned

Lab QC

• Train APPs for all lab tests
• Update all clinical staff of lab changes- and teach during DHMT meetings
• Create and maintain all lab manuals for rovers
• QC all Lab supplies
• Run Weekly i-STAT simulators
• Maintain all temperature logs
• Work closely with lab manager and lab director with any lab issues
• Self-Audit lab
• Enter and maintain all expiration dates for all supplies
• Manage Kit Versioning when a new version is available
• Take calls from the field to help problem solve lab questions and temperature deviations
• Train DHMTs in the field
• Update i-STAT QC reference ranges as needed
• Maintain all test pouches
• Ensure that "cheat sheets" are in every kit for every test
• Participate on the lab conference call every 1st Friday of every month

MINIMUM QUALIFICATIONS

• Medical Technician with IV Certification preferred (but will train)
• EMT-B Certification with North Carolina License (NREMT a Plus)
• 2 years' experience managing medical offices preferred
• Valid driver's license with clean driving record
• BLS, American Heart Association
• High School Diploma or GED equivalent
• Previous experience with Athena EMR a plus
• Ability to lift and carry equipment up to 30 pounds
• Ability to walk up and down several flights of stairs easily
• Strong customer service skills
• Ability to work full

REQUIRED COMPETENCIES, SKILLS AND ABILITIES

• Experience or education in healthcare
• Highly organized and task oriented
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
• Effective time management skills
• Excellent interpersonal and communication skills
• Work cooperatively, positively, and collaboratively with an interdisciplinary team
• Knowledge of local geography and market
• Passion for redefining how healthcare is delivered

BENEFITS

• Healthcare benefits and 401k
• Career advancement opportunities
• Be part of something new, exciting, and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.