CLINICAL LIAISON - FULL TIME POSITION
POSITION SUMMARY
DispatchHealth is looking for a Clinical Liaison to join our growing Clinical Integration team. The Clinical Liaison will help support the growth and development of the Pacific Northwest region by developing partnerships with local provider groups and physicians. The Clinical Liaison is primarily responsible for increasing awareness and engagement among provider practices and driving appropriate utilization of DispatchHealth's services. The Clinical Liaison will execute a strategic plan to grow provider partnerships primarily throughout the Tacoma, Seattle, Olympia, Spokane, Boise and Portland regions.
ABOUT US
DispatchHealth is redefining healthcare delivery to offer on-demand care for people of all ages in the comfort of their own home. DispatchHealth's board-certified medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits and hospital re-admissions. Medical teams are available during the day and on weekends, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.
DISPATCHHEALTH PRACTICES HEALTHCARE DIFFERENTLY – “THE DISPATCH WAY”
- Courageous advocates for patients and each other.
- Clinical innovation with quality and safety top of mind.
- Providing exceptional care by meeting people where they are.
DISPATCHHEALTH:
VISION:
- Create the most advanced and complete in-home care model in the world
MISSION:
- Provide patient-centered care through the power of technology, convenience, and service.
VALUES:
- World-class customer service and quality
- Work hard while having fun
- Drive innovation
- Work collaboratively
- Always do what is right for our patients
- Focus on the continuum of care
- Give back to our community
- Create a diverse and inclusive work environment
KEY RESPONSIBILITIES:
BUSINESS DEVELOPMENT AND PARTNER ENGAGEMENT
- Develop new and grow existing partnerships with provider groups and physician leaders
- Lead targeted outreach and communication initiatives to increase engagement among physicians and practice staff
- Provide consistent education to clinical staff, front office staff, and administrative teams through in services and lunch and learns
- Support appropriate utilization of DispatchHealth services through the execution of monthly and quarterly strategic plan
REQUIRED COMPETENCIES, SKILLS, AND ABILITIES:
- Excellent interpersonal and communication skills
- Desire to work in a fast paced and high energy start-up environment
- Highly organized and goal oriented
- Experience in public speaking and comfort speaking to large groups
- Strategic thinking and ability to manage multiple tasks
- Passion for redefining healthcare
- Travel throughout Washington state and the greater pacific northwest
- Up to 25% travel outside of the state
COMMUNICATION AND AWARENESS BUILDING
- Implement strategies to increase awareness and trust among clinical and administrative staff
- Develop strong relationships with key physician partners, care managers, and administrative personnel through consistent and creative communication methods
- Increase DispatchHealth presence in the clinical community by attending healthcare events, conferences, CME dinners, and other healthcare events
DATA COLLECTION AND ANALYSIS
- Monitor and analyze data trends related to partner engagement and utilization
- Develop insightful reports that help direct monthly and quarterly strategic plans
- Leverage data analysis to identify opportunities for further engagement and process improvement
REQUIRED COMPETENCIES, SKILLS, AND ABILITIES:
- Excellent interpersonal and communication skills
- Desire to work in a fast paced and high energy start-up environment
- Highly organized and goal oriented
- Experience in public speaking and comfort speaking to large groups
- Strategic thinking and ability to manage multiple tasks
- Passion for redefining healthcare
- Travel throughout Washington state and the greater pacific northwest
- Up to 25% travel outside of the state
EDUCATION AND EXPERIENCE:
- Bachelor's degree required
- 4-6 years healthcare experience required
- Clinical experience preferred
- Experience working with physicians, providers or other clinical staff
- Experience working in a sales, marketing or communications role
BENEFITS:
- Career advancement opportunities
- Professional development
- Be part of a company that is new, exciting and progressive
- Competitive Health and Wellness benefits for full-time employees
- 401k
- Flexible schedule
Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.