QUALITY ASSURANCE SPECIALIST- CARE TEAM
ABOUT US
DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.
MISSION:
To create the most advanced and complete in-home care model in the world.
JOB SUMMARY:
The QA Specialist is a front-line team member that reports to the Manager of QA and Training. The core responsibilities are focused on activities that support quality performance and improvement of the Care Ambassadors. This role requires excellent oral and written communication skills and the ability to work across to teams to drive quality improvement day in and day out.
JOB DUTIES:
JOB REQUIREMENT AND QUALIFICATIONS:
PREFERRED
· Experience working in a call center environment
· Experience in the Health Care industry
· Hands on patient experience
BENEFITS: