LOGISTICS OPTIMIZER – Job Description

OUR MISSION:  Providing urgent health solutions through the power of technology, convenience and service

OUR VISION:    Redefine healthcare delivery

OUR VALUES:   The foundation to our culture. Provide world class customer service and quality. Be passionate. Work hard while having fun. Drive innovation. Work collaboratively. Always do what is right for the patient. Focus on the continuum, not just the moment. Community responsibility

JOB TITLE:            Logistics Optimizer

DEPARTMENT:               CARE Team

LOCATION:                    Denver

QUALIFICATIONS:

• Bachelor's Degree preferred
• Minimum of 2 years health care facility clinical experience or clinical education
• Flexibility and availability
• Available to work all shift times
• Proficiency with a Windows, Mac, iOS, and Android

PREFERRED QUALIFICATIONS, EXPERIENCE, AND SKILLS:

• Logistics experience
• Healthcare experience

JOB RESPONSIBILITIES:

• Self-starter with the ability to work with minimal supervision.
• Provides Care Team leadership and provider teams with proactive assessment and planning to maintain and improve logistics structure.
• Serves as an appointment/logistical liaison to patients, providers, ambassadors and leadership.
• Anticipates variables to clinical need and appointment times in determining best car route.
• Address routing and appointment concerns from field teams and leadership.
• Create and maintain professional contact with internal and external customers throughout shifts.
• Effective communication via phone, email and instant messaging with internal and external customers.
• Maintains operations systems, recommends and implements process changes as directed.
• Update patients on the status of their appointment times including any delays. Provide patient assistance as needed.
• Maintain hard copy patient records as well as the files stored in our HER.
• Other duties as assigned.

SKILLS:

• Possess the ability to work both independently and as part of a collaborative project team.
• Strong analytical and critical thinking skills.
• Excellent written and oral communication skills.
• Ability to succeed and thrive in time sensitive situations.
• Organized, attentive to detail, self-starting, solid follow-through and multi-tasking.
• Ability to multitask assignments.

BENEFITS:

Career advancement opportunities. 

Free gym access in Denver.

Be part of something new, exciting and progressive. 

Healthcare benefits and 401k provided with full-time employment.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.