Dispatchhealth is looking for a Lab Assistant to work collaboratively between the National Lab Manager and designated lab contact's throughout Dispatchhealth locations nationwide. The right person for this position will need to have a strong understanding of compliance, lab procedures, and passion to support other staff through education.

DispatchHealth, founded in 2013, has the vision of creating the most advanced and complete in-home care model in the world. The company is the leading provider of mobile, high acuity care services in the United States. DispatchHealth has created an integrated, high value delivery solution that provides exceptional care in the home through technology, convenience and service. The company's on-demand offering enables patients to opt for a high value care with a lower cost option to the ER all within the comfort of their home or workplace. The company's care focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare cost, and superb provider experience.

DispatchHealth is based in Denver, Colorado and currently serves patients in 18 cities nationwide. We provide right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient's home, office or location of need.  With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

DISPATCHHEALTH PRACTICES HEALTHCARE DIFFERENTLY – “THE DISPATCH WAY”

• Courageous advocates for patients and each other.
• Clinical innovation with quality and safety top of mind.
• Providing exceptional care by meeting people where they are.

DISPATCHHEALTH:

VISION:

• Create the most advanced and complete in-home care model in the world

MISSION:

• Provide patient-centered care through the power of technology, convenience, and service.

VALUES:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

JOB RESPONSIBILITIES:

• LIS Super User-
• on-board and off-board certified Point of Care handheld users
• Monitor certificate expiration's for off schedule new hires
• Help Monitor Point of Care handheld users misses- unsent results, user error patterns
• Work with People Services to ensure staff have all documents on file for Point of Care handheld users activation
• Monitor Quality Control Data sheets
• Assist with creation of training material for lab
• Oversite of KPI data sheet
• Act as a lab tech trainer and resource for lab techs
• Able to set up lab and validations in new markets when necessary
• Able to take lab calls from clinical teams in the field
• Up to 25% travel outside the state

Training:

•  Medical Technician and Advanced Practice Provider training in new markets
• Train market lab personnel on QC requirements, testing, materials, etc.
• Continuous training on new equipment, QC processes, etc.

Optimization:

• Team building and supporting Dispatch culture
•  Professional development support: Fostering relationships and coordinating meetings at the discretion of the National Lab Manager
•  KPI/Metric review related to survey the lab
• Ride along/Resource Rides with clinical teams as needed
• Refine and perfect clinical team work-flows as it relates to lab

MINIMUM QUALIFICATIONS (AS APPROPRIATE)

• Experience working in day to day lab operations
• High school or equivalent degree required

REQUIRED COMPETENCIES, SKILLS AND ABILITIES

• Strong customer service capabilities
• Ability to work full time
• Experience or education in healthcare
• Highly organized and task oriented
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
• Effective time management skills
• Excellent interpersonal and communication skills
• Work cooperatively, positively and collaboratively with an interdisciplinary team
• Passion for redefining how healthcare is delivered

BENEFITS

• Healthcare benefits and 401k
• Continuing medical education allowance as outline in company policies
• Paid time off accrual as outlined in the company policies
• Career advancement opportunities
• Be part of something new, exciting and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.