Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome jobs for you.

Dispatch Health Care Team Ambassador

DispatchHealth

Dispatch Health Care Team Ambassador

Richardson, TX
Full Time
Paid
  • Responsibilities

    Ready for a something new? DispatchHealth is a young, innovative and trend setting organization that provides motivated employees with an opportunity to make a difference.

    DispatchHealth is looking for a Care Team Ambassadors to join our growing Customer Service Team headquartered in the Richardson/Dallas area.

    The Care Team is critical to the success of DispatchHealth as this role impacts the patient's first impression of DispatchHealth and supports our providers' ability to provide on-demand clinical care. The Care Team Ambassador is responsible for the phone screening of the patient's clinical request through to scheduling a visit with a DispatchHealth clinical team while maintaining excellent customer service.

    DispatchHealth delivers on-demand Medical services and treatment to a patient's home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

    Our Mission:

    As the voice of Dispatch Health, we guide patients through a compassionate, memorable experience that results in loyal patients and partners.

    Our Vision:

    Build a healthier community by connecting patients with providers when and where they need healthcare.

    Redefine healthcare delivery.

    Our Values – the foundation to our culture:

    • World class customer service and quality
    • Be passionate
    • Work hard while having fun
    • Drive innovation
    • Work collaboratively
    • Always do what is right for the patient
    • Focus on the continuum, not just the moment
    • Community responsibility

    Job Responsibilities:

    • All components of acute patient screening including; evaluation of symptomatology , coordination of secondary triage when applicable.
    • Coordination of day to day PA/NP and EMT pt volume
    • Logistical planning and map utilization
    • Management of clinical tasks and follow-up in the Electronic Medical Record
    • Coordination of referrals for patients
    • Post-visit patient callbacks
    • Other responsibilities as identified

    Minimum Qualifications:

    • 2 years of clinical experience; EMT, Medical Dispatch
    • 2 Year Customer Service
    • Experience with Athena EMR a plus
    • Ability to lift and carry equipment up to 30 pounds
    • Ability to walk up and down several flights of stairs easily

    Required Competencies, Skills and Abilities:

    • Strong customer service capabilities
    • Excellent verbal communication
    • Ability to think critically in complex situations
    • Familiarity with Mac and PC operating systems

    Benefits:

    • Career advancement opportunities
    • Be part of something new, exciting and progressive
    • Healthcare benefits and 401k provided with full-time employment

    Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.