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Dispatch Health Care Team Ambassador


Dispatch Health Care Team Ambassador

Richardson, TX
Full Time
  • Responsibilities

    Ready for a something new? DispatchHealth is a young, innovative and trend setting organization that provides motivated employees with an opportunity to make a difference.

    DispatchHealth is looking for a Care Team Ambassadors to join our growing Customer Service Team headquartered in the Richardson/Dallas area.

    The Care Team is critical to the success of DispatchHealth as this role impacts the patient's first impression of DispatchHealth and supports our providers' ability to provide on-demand clinical care. The Care Team Ambassador is responsible for the phone screening of the patient's clinical request through to scheduling a visit with a DispatchHealth clinical team while maintaining excellent customer service.

    DispatchHealth delivers on-demand Medical services and treatment to a patient's home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

    Our Mission:

    As the voice of Dispatch Health, we guide patients through a compassionate, memorable experience that results in loyal patients and partners.

    Our Vision:

    Build a healthier community by connecting patients with providers when and where they need healthcare.

    Redefine healthcare delivery.

    Our Values – the foundation to our culture:

    • World class customer service and quality
    • Be passionate
    • Work hard while having fun
    • Drive innovation
    • Work collaboratively
    • Always do what is right for the patient
    • Focus on the continuum, not just the moment
    • Community responsibility

    Job Responsibilities:

    • All components of acute patient screening including; evaluation of symptomatology , coordination of secondary triage when applicable.
    • Coordination of day to day PA/NP and EMT pt volume
    • Logistical planning and map utilization
    • Management of clinical tasks and follow-up in the Electronic Medical Record
    • Coordination of referrals for patients
    • Post-visit patient callbacks
    • Other responsibilities as identified

    Minimum Qualifications:

    • 2 years of clinical experience; EMT, Medical Dispatch
    • 2 Year Customer Service
    • Experience with Athena EMR a plus
    • Ability to lift and carry equipment up to 30 pounds
    • Ability to walk up and down several flights of stairs easily

    Required Competencies, Skills and Abilities:

    • Strong customer service capabilities
    • Excellent verbal communication
    • Ability to think critically in complex situations
    • Familiarity with Mac and PC operating systems


    • Career advancement opportunities
    • Be part of something new, exciting and progressive
    • Healthcare benefits and 401k provided with full-time employment

    Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.