CALL CENTER REPRESENTATIVE – CARE AMBASSADOR

ABOUT US

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

MISSION: Provide patient-centered care through the power of technology, convenience, and service.

JOB SUMMARY:

DispatchHealth is looking for clinically-trained Call Center Representatives to join our growing Denver Care Team. The Call Center Representative, internally knows as a CARE Ambassador, is responsible for speaking by phone with patients who request medical care, completing a clinical screening process, coordinating with clinical and operational staff and scheduling home visits with a DispatchHealth Clinical Team. This position requires excellent communication, customer service and critical thinking skills.

RESPONSIBILITIES:

• All components of acute patient screening including evaluation of symptoms/chief complaint, documentation and coordinator of triage with supervisors and clinical teams
• Coordination of day-to-day clinical team patient volume
• Coordination of patient referrals
• Ability to multitask
• Provide excellent customer service over the phone to patients

REQUIREMENTS:

• 2 years of clinical experience, EMT, medical dispatch or medical assistant
• Familiarity with medical terminology
• 2 years of customer service experience
• Excellent verbal communication
• Ability to think critically in complex situations

PREFERRED:

• Experience with Athena EMR

BENEFITS:

• Career growth and investment
• Be part of a company that is innovative, exciting and progressive
• Competitive health and wellness benefits for full-time employees
• 401k
• Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.