Benefits:

Bonus Opportunities

10 days of PTO

Company Provided Computer

Free uniforms

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Training & development

Be a Founding Team Member with a Fast-Growing Brand

1 Tom Plumber is proud to launch our first-ever location in Austin, TX, and we’re looking for a motivated, skilled, and reliable Dispatcher to join our startup crew. This is your chance to be part of a company that’s redefining emergency plumbing with integrity, professionalism, and 24/7 responsiveness. We serve both residential and commercial clients, and we’re not just looking to fill jobs—we’re building careers.

Dispatcher Job Description:

The Dispatcher will be the first point of contact for many of our wonderful clients and will work very closely with our production and management team. The dispatcher is responsible for taking appointments, assigning them in ServiceTitan and ensuring the ServiceTitan dashboard is optimized and being used properly by the field team. If you love helping people, are extremely organized and thrive in a team environment this might be the opportunity you've been looking for! The Dispatcher is a crucial role at 1 Tom Plumber Austin, ensuring customer satisfaction and keeping information organized and accurate ensuring that the company is on track to meet professional and financial goals.

Responsibilities:

Review receipts/job notes for accuracy, and completeness.

Communicate and build relationships with staff members, clients, vendors, and other key players.

Schedule/direct staff in customer intake and schedule customer service calls.

Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.

Answer client calls, emails and messages; provide responses and feedback to clients regarding service queries.

Other duties as assigned.

Qualifications:

High School diploma or equivalent.

Strong customer service skills.

Team player, energetic, positive attitude.

Good time management skills.

Problem solving skills, attention to detail.

Previous administrative office experience.

Excellent verbal and written communication.

Must be self motivated and have a sense of urgency.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.