Position Summary

The Dispatcher plays a critical role in monitoring and responding to alarm activity while ensuring timely and professional communication with emergency services and customers. This position requires strong multitasking abilities, attention to detail, and a commitment to delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Monitor and respond promptly to alarm signals, dispatching emergency services as required.
• Deliver exceptional customer service by addressing incoming inquiries and service requests professionally.
• Accurately verify and dispatch alarms to appropriate police, fire, or emergency response agencies.
• Ensure adherence to company and Central Station operational policies and procedures.
• Consistently meet or exceed established quality and productivity standards.
• Perform basic updates and data entry for customer accounts.
• Efficiently manage multiple tasks in a high-pressure, time-sensitive environment.
• Work both independently and collaboratively within a team setting.
• Demonstrate excellent communication, problem-solving, computer, and telephone skills.
• Successfully complete the TMA Level 1 certification course within 90 days of employment (mandatory for continued employment).
• Must work weekends and holiday hours as required.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• A minimum of one year of customer service or related experience is preferred.
• Proficiency in Microsoft Office applications or willingness and ability to learn.
• Bilingual capabilities are a plus.

Work Requirements:

• Position is considered sedentary and requires extended periods of PC exposure.

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.