A&G Towing & Recovery – New Jersey

Position Title: Dispatcher Department: Operations

Employment Type: Full-Time Location: New Jersey

Position Summary

The Dispatcher is responsible for coordinating tow truck drivers, managing incoming calls, assigning service requests, and ensuring efficient, safe, and professional operations. This role requires strong communication skills, multitasking ability, and knowledge of towing and roadside assistance procedures.

Essential Duties and Responsibilities

Answer incoming calls from customers, motor clubs, police departments, and clients.

Dispatch drivers to service calls using company dispatch software or radio/phone communication.

Monitor driver locations, job progress, and response times.

Provide accurate job details, directions, and special instructions to drivers.

Maintain communication with drivers throughout each assignment.

Enter and update call information in the dispatch system.

Coordinate priority calls, accident scenes, and emergency situations.

Handle customer inquiries, complaints, and service updates professionally.

Maintain accurate records of calls, times, and job statuses.

Assist with scheduling drivers and shift coverage when needed.

Follow all company policies, safety procedures, and compliance requirements.

Required Qualifications

High school diploma or equivalent.

Prior dispatch, call center, or towing industry experience preferred.

Strong communication and customer service skills.

Ability to multitask in a fast-paced environment.

Basic computer skills and ability to learn dispatch software.

Reliable attendance and punctuality.

Ability to remain calm under pressure.

Preferred Qualifications

Experience in towing, roadside assistance, or transportation dispatch.

Knowledge of New Jersey roadways and geography.

Experience working with motor clubs or insurance dispatch systems.

Work Environment

Office or dispatch center environment.

May involve high call volume and stressful situations.

Shift work may include nights, weekends, and holidays.

Physical Requirements

Ability to sit for extended periods.

Frequent use of phone, computer, and radio equipment.