Dispatcher Towing and Recovery

ATLANTIC TOWING & RECOVERY INC

Dispatcher Towing and Recovery

Boca Raton, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Dental insurance

    We are looking for a reliable, organized, and professional Dispatcher to join our team.

    The ideal candidate is someone who can work in a fast-paced environment, communicate clearly with customers and drivers, and keep multiple calls organized throughout the day.

    Responsibilities

    Answer incoming towing and roadside assistance calls

    Dispatch drivers efficiently based on location and priority

    Communicate with customers, drivers, police departments, motor clubs, and accounts

    Track drivers and update call statuses

    Enter accurate customer, vehicle, and tow information into the dispatch system

    Provide professional customer service by phone

    Coordinate police rotation and private-property towing calls

    Handle multiple calls and changing priorities at the same time

    Maintain accurate records and paperwork

    Qualifications

    Previous towing, transportation, roadside assistance, or dispatch experience is preferred

    Strong communication and customer-service skills

    Comfortable working with computers and dispatch software

    Ability to multitask and stay organized under pressure

    Dependable and punctual

    Professional attitude and strong work ethic

    Knowledge of Broward and Palm Beach County area is a plus

    Benefits

    401(k) with company match

    Dental insurance

    Vision insurance

    Competitive pay

    Stable, established company

    Professional work environment