Benefits:

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

We’re looking for an organized, energetic Dispatcher to join our growing team. This position plays a key role in keeping our HVAC, plumbing, and electrical operations running smoothly each day. You’ll be the link between our customers and our field technicians—making sure every call is handled efficiently, every schedule runs on time, and every customer gets the great service we’re known for.

Why You’ll Love Working Here

We know that taking care of our team is the first step to taking care of our customers. Here’s what we offer:

Free Employee Health Insurance

Company Celebrations & Family Events – Because your family matters to us too

Paid Vacation & 6 Paid Holidays

SEP IRA with 3% Company Match

A supportive, team-focused environment that values Respect, Integrity, and Customer Focus

What You’ll Be Doing

As the heartbeat of our office, you’ll keep communication flowing and schedules running efficiently. Every day brings new challenges—and you’ll be the one keeping everything organized and on track. You will:

Coordinate daily operations by dispatching HVAC, plumbing, and electrical technicians based on skill, location, and urgency of the job.

Manage scheduling to maximize technician productivity and minimize customer wait times.

Answer incoming calls with a professional, friendly tone—listening carefully and asking the right questions to understand customer needs.

Communicate with technicians throughout the day, updating them on job changes, new calls, and special instructions.

Monitor call progress to ensure jobs are completed efficiently and customers are kept informed of any delays or updates.

Track and document job details in our dispatch software, ensuring accuracy for billing, follow-up, and reporting.

Assist with customer service follow-ups, resolving scheduling concerns and confirming satisfaction after each completed job.

Support sales and service growth by identifying opportunities for maintenance memberships, upgrades, and cross-division services.

Collaborate with management and team leads to adjust staffing, schedules, and routing for optimal performance.

Jump in where needed—whether that’s helping organize office tasks, reviewing job tickets, or supporting marketing campaigns.

You’ll thrive in this role if you love solving problems on the fly, staying organized under pressure, and helping both customers and coworkers succeed.

What We’re Looking For

2+ years of administrative or dispatching experience (preferred)

Excellent written and verbal communication skills

Strong organizational and data entry skills

A positive, team-oriented attitude

Proficiency in Microsoft Office (typing and computer skills a plus)

Ability to stay composed and make good decisions in a fast-paced environment

About Us

At Aire Serv, Mr. Rooter, and Mr. Electric, we’re more than just home service brands—we’re a family of professionals committed to delivering comfort, safety, and peace of mind to every customer we serve. We take pride in doing the job right the first time, every time, while having fun along the way.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.