Benefits:

Employee discounts

Paid time off

Free food & snacks

📍 Philadelphia, PA Company: Hayatt Health Service

Hayatt Health Service is seeking a highly organized, reliable, and fast-thinking Dispatcher to support our growing ambulance and medical transportation operations throughout Philadelphia and surrounding counties.

This role is critical to daily operations. The dispatcher is responsible for coordinating crews, managing trip flow, communicating with facilities and field staff, monitoring transport status, handling schedule changes in real time, and helping ensure patients are transported safely and on time.

We are looking for someone who thrives under pressure, communicates clearly, multitasks effectively, and takes ownership of operations.

Responsibilities

Dispatch and monitor BLS, ALS, wheelchair, dialysis, discharge, and appointment transports

Coordinate crews, vehicles, and trip assignments throughout the day

Communicate professionally with hospitals, rehab facilities, nursing facilities, dialysis centers, and medical offices

Handle incoming transport requests and collect accurate trip information

Monitor trip status and respond quickly to delays, schedule changes, and operational issues

Track crew availability, coverage gaps, and unit status

Maintain accurate dispatch records and scheduling information

Assist with recurring trip scheduling and next-day operational planning

Work closely with management to maintain operational efficiency and coverage reliability

Ensure dispatch communication remains professional, clear, and timely

Prioritize multiple active transports and make real-time operational decisions under pressure

Qualifications

Previous dispatch, EMS, transportation, logistics, medical office, or customer service experience preferred

EMS, ambulance, NEMT, or medical transportation experience strongly preferred

EMT certification, EMS experience, ambulance dispatch experience, or medical transportation coordination experience strongly preferred

Experience with dispatch, CAD, routing, or NEMT software systems such as MediRoutes preferred

Strong communication and multitasking abilities

Ability to remain calm and organized under pressure

Basic computer proficiency required

Knowledge of Philadelphia and surrounding areas preferred

Must be dependable, punctual, responsive, and detail-oriented

Pay

Competitive pay based on experience

Typical range: $18-$25/hour for qualified candidates

What We Value

Reliability

Accountability

Speed with accuracy

Professional communication

Teamwork

Problem-solving

Strong attendance and punctuality

Attendance and punctuality are critical job requirements. Hayatt Health Service maintains a professional and safety-focused workplace environment.

Schedule

Full-time and part-time opportunities available

Day, evening, overnight, and weekend shifts may be available depending on operational needs

Benefits May Include

Flexible scheduling

Growth opportunities

Supportive team environment

Paid training depending on experience

PTO eligibility based on company policy

To Apply

Please submit your resume along with a brief summary of your experience and availability.