Job Description

• Coordinate and oversee daily dispatch operations, including route assignments and driver check-out/check-in.
• Assign and optimize delivery routes for efficiency.
• Monitor delivery progress using Amazon systems such as Cortex and Flex, and provide real-time support to Delivery Associates (DAs).
• Troubleshoot issues such as route delays, vehicle breakdowns, delivery exceptions, and emergencies.
• Communicate effectively with drivers, management, and Amazon support teams.
• Ensure all drivers adhere to safety protocols, company policies, and regulatory requirements.
• Conduct daily safety briefings during stand-up meetings.
• Monitor driver behavior, including speeding, harsh braking, and distractions, using telematics tools, and provide coaching as needed.
• Track, report, and escalate safety incidents, near-misses, and violations.
• Coordinate emergency response in case of accidents or on-road incidents.
• Ensure all vehicles meet safety and operational standards prior to dispatch.
• Assist with reassigning routes or packages as needed to ensure completion.
• Track and report key performance metrics, including on-time delivery, route completion, and safety performance.
• Maintain accurate records and logs for both operational and safety activities.
• Partner with management to drive continuous improvement in delivery efficiency and safety performance.

Qualifications

• Availability to work weekends.

• Minimum 1 year of dispatcher experience with an Amazon DSP.

• Experience as an Amazon Delivery Associate (DA).

• Proficiency in Microsoft Excel, Word, and Google Sheets.

• Strong communication and interpersonal skills.

• Team-oriented with a positive attitude.

• Strong organizational and multitasking skills.

• Ability to perform under pressure.

• Reliable and punctual.

• Problem-solving mindset.

Additional Information

• Job Type: Full-time
• Work Location: On-site

Benefits

• Competitive pay
• Health insurance
• Tuition reimbursement

How to Apply

Apply with your updated resume.