Benefits:
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Job post summary
Date posted: April 29, 2026
Pay: $18.00 - $25.00 per hour
Job description:
What is 1-Tom-Plumber?
1 Tom Plumber is a professional, service-focused, emergency drain clearing, plumbing maintenance company providing services to both commercial and residential properties.
Position Purpose The Dispatcher/Customer Service position provides fast and friendly client service to both internal and external clients. They manage day-to-day workflow efficiently while providing best in class service to our clients. Additionally, the position supports general office duties. Reports to: Office Manager
Responsibilities include but are not limited to:
Answer client calls; provide responses and feedback to clients regarding service queries.
Monitor and schedule work orders for commercial clients.
Schedule jobs for technicians.
Primary contact for field technicians calling in for assistance.
Make outbound calls to clients to schedule appointments.
Manage client concerns and work to resolve them efficiently and effectively.
Enter client data into software.
Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties as assigned.
Afterhours/weekend phone support part of each month with incentive/bonus pay.
Qualifications
Minimum 2 years’ experience in Client/Customer Service.
Ability to satisfactorily resolve client concerns.
Competency of basic computer programs (Word, Excel, Outlook).
Professional demeanor.
Excellent verbal and written communication.
Self-motivated with a sense of urgency to complete tasks.
Able to work gracefully under pressure in a fast-paced environment.
Strong problem-solving abilities and attention to detail.
Reliable, trustworthy and punctual.
High School diploma.
License/Certification:
Driver's License (Required)
Job Type: Part-Time with possibility of future Full-time
Benefits:
Dental insurance
Paid time off
Professional development assistance
Work Location: In person Please Note: Please do not call in to check in on your application or resume. Each phone call takes up limited availability from our dispatchers. You are welcome to email us your resume directly.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.