Benefits:

Competitive salary

Health insurance

Paid time off

Dispatcher/Customer Service Representative - Southlake TX

This is an entry level administrative position that would be perfect for anyone wanting to make the jump from retail or food service. All you need are great people skills and a willingness to learn. We can teach you the rest.

Looking for outgoing, high-energy team members. If you are currently in a Dispatcher/Customer Service position or possess these skills we have a place for you here at TLC Electrical.

We are seeking a friendly and professional Dispatcher/Customer Service Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

Receive incoming calls and online requests for service

You will identify the service needed, qualify the customer, collect relevant information, and schedule service work appointment

Make daily outbound calls to existing customer for follow-up on quotes, ensure customer satisfaction, schedule maintenance

Assign and dispatch technicians to customers’ location

Maintain technician time and events in real-time on dispatch board

Make customer aware of products and services available when appropriate

Rotating on-call duties

Qualifications

Previous experience as a Dispatcher/Customer Service Representative a plus

Excellent phone and outstanding people skills

Basic Microsoft Office/Computer Skills (Word, Excel, Outlook)

Benefits/Perks

Competitive Compensation with Benefits and Incentives

Paid Time Off

Health/Dental/Vision Insurance

Retirement Plan

Career Growth Opportunities

Schedule:

8 hour shift

Monday to Friday

On call

Work Location: In person