Benefits:

Training & development

401(k)

Health insurance

Benefits/Perks

Paid Training

401k option

Health Insurance option

Career Growth Opportunities

Job Summary We are seeking a professional and detail-oriented Medical Transport Dispatcher to join our team. In this role, you will coordinate non-emergency medical transportation services, ensuring patients are picked up and dropped off safely and on time for their appointments.

The ideal candidate is highly organized, able to multitask in a fast-paced environment, and committed to providing excellent service to both patients and drivers.

Responsibilities

Receive and manage inbound calls for non-emergency medical transportation requests

Schedule, coordinate, and dispatch drivers for patient pick-ups and drop-offs

Communicate clearly with drivers regarding trip details, updates, and special patient needs

Monitor driver status to ensure timely arrivals and completion of trips

Prioritize trips based on appointment times and level of urgency

Maintain accurate records of trips, schedules, and customer information

Provide excellent customer service to patients, healthcare facilities, and team members

Resolve scheduling issues, delays, and conflicts in real time

Ensure all tasks are completed accurately and within required timeframes

Maintain punctuality and reliability in attendance and daily responsibilities

Ability to work holidays as needed

Qualifications

High school diploma or GED required

Must reside in New Jersey preferred close to elmwood park

Previous experience as a dispatcher preferred (medical transportation or logistics a plus)

Strong computer, typing, and data entry skills

Ability to multitask and manage high call volumes in a fast-paced environment

Excellent communication and problem-solving skills

Strong organizational skills with attention to detail

Ability to remain calm and efficient under pressure

Familiarity with GPS systems and dispatching software is a plus

Strong knowledge of New Jersey routes and geography

Ability to read and write clearly and effectively