Benefits:
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Pay range $17-20 based on experience
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
ABOUT US Mister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526. Since then we have expanded to plumbing and opened in 2 additional locations. We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service. .
Our work environment includes:
Modern office setting
Lively atmosphere
Growth opportunities
JOB SUMMARY This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES • Manages the dispatch board to keep field personnel on the move and servicing clients • Makes every effort to compress call scheduling effectively maximizing productivity and revenue • Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window • Re-schedules appointment times at client’s convenience as necessary • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment • Shares responsibility to ensure that all electricians arrive at their designated appointments on time • Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues • Enters equipment type and age information for systems into Service Titan • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company • Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time • Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window • Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.