Bring Your Passion.

Appalachian Community Services is seeking a Mobile Crisis Dispatcher to be the first point of contact for individuals in crisis, and to coordinate rapid response efforts to ensure timely and effective support.

Build Your Purpose.

As a Mobile Crisis Dispatcher, your primary responsibility will be to receive, assess, and prioritize emergency calls, dispatch appropriate crisis intervention staff, provide real-time support to callers, welcoming and registering individuals to the behavioral health urgent care, as well as, providing assistance to the mobile crisis and behavioral health urgent care staff. Additionally, the Dispatcher will complete insurance verifications, enrollments, and monitor the ongoing status of each crisis case.

Position Highlights:

• Respond to emergency calls, assess crisis situations, and provide a calm, supportive presence for individuals in distress
• Coordinate and dispatch mobile crisis response teams, ensuring timely and effective intervention
• Collaborate with mental health professionals, law enforcement, and other emergency services to support comprehensive crisis management
• Maintain accurate documentation, including call details, outcomes, and insurance verification
• Provide follow-up support and monitor ongoing cases to ensure quality care and safety post-crisis

The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

Location: Waynesville, NC

Compensation: $17.36 to $19.21 per hour

*Final compensation is determined by factors such as education, licensure level, experience and other qualifications.

• Education:
  • High School Diploma
• Experience:
  • Previous experience in emergency dispatch, crisis intervention, insurance verification, or a related field is desirable, but not required.
  • Basic computer proficiency, including email and fax.
  • Experience with Electronic Health Records (EHR) is a plus.
• Other Requirements:
  • ???????Must be 18 years or older

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Advancement and Career Development Opportunities

Join a team dedicated to providing responsive, effective, and compassionate care to our communities. Together, we can make a difference—starting with you.

Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.