GENERAL PURPOSE:

Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Answers phone with a professional tone and attitude for various sources

Updates customer notes within the system

Dispatches jobs from the system to infield technicians

Provides information by answering questions and requests

Upload and enter data to the system to support staff

Other duties as assigned that support overall goals of the organization

Welcomes/receives visitors to the office

Contributes to team effort by accomplishing related results as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of administrative procedures and systems such as word processing and managing files and records

Skill in using Microsoft Office products (Word, Excel, and Outlook)

Skill in providing excellent customer service

Skill in filing and recordkeeping

Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction

Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.