Benefits:

401(k)

Company parties

Employee discounts

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Job Summary

We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

Receive inbound emergency and non-emergency calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Direct technicians to appropriate location

Monitor status of technicians

Communicate with customers in a timely manner

Manage maintenance contracts

Create proposals

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent communication skills

Excellent typing and data entry skills

Understanding of best practices and procedures for emergency response situations

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure

Ability to work well with others