Benefits:

Bonus based on performance

Free uniforms

Opportunity for advancement

Location: Cherry Hill area – Hybrid/Remote (must be physically located in the Cherry Hill or surrounding areas)

Reports to: Manager/Founder

FLSA: Non-exempt

Hourly Rate: $23

About the Role

Bark & Mane of Cherry Hill is a new mobile pet grooming business launching in South Jersey, focused on delivering high-quality, stress-free grooming experiences for pets and exceptional service for their owners.

We are building our team from the ground up and are looking for someone who is excited to be part of a growing business and enjoys rolling up their sleeves, creating structure, and making a real impact from day one.

This is not just a scheduling role. You will be the operational backbone of the business and one of the first points of contact for our clients, helping manage appointments, support launch activities, and ensure a seamless experience for both clients and groomers.

This role requires someone who can think ahead, make decisions, and operate independently, not just follow instructions.

What You’ll Do

Manage inbound calls, texts, and booking requests

Build and manage daily schedules based on efficient routing and geography

Communicate with clients to confirm, adjust, and support appointments

Create positive first impressions for new and existing clients

Help convert inquiries into booked appointments through excellent communication and follow-up

Encourage recurring appointment scheduling to support long-term client relationships

Monitor schedules in real-time and adjust as needed

Support pre-launch setup (systems, tools, supplies, and coordination)

Track basic metrics (appointments, cancellations, repeat clients)

Help create and improve processes as the business grows

Play a key role in delivering a consistent, high-quality client experience

Take ownership of the daily schedule and proactively identify and resolve issues before they impact clients

What We’re Looking For

Highly organized and detail-oriented

Strong communicator (phone, text, and email)

Warm, professional and customer-focused presence

Comfortable making decisions and solving problems independently, without constant direction

Able to think in terms of efficiency and logistics (not just scheduling tasks)

Calm under pressure and adaptable in a fast-paced environment

Positive, customer-first mindset

Preferred Experience

Scheduling, dispatching, or logistics coordination

Service-based business experience

Startup or small business environment

Why This Role is Different

Be part of launching a business from the ground up

Help build systems and processes, not just follow them

Work directly with the owner and have real influence

Play a key role in shaping customer experience and early brand reputation

Opportunity to grow into a lead operations or office management role as the business expands

Schedule & Compensation

Part-time during pre-launch (~15 hours/week)

Full-time opportunity as the business grows

Flexible schedule with primarily remote work

Occasional in-person coordination (local to South Jersey)

$23/hour

Our Values

At Bark & Mane of Cherry Hill, how we work matters just as much as what we do. We are committed to creating a calm, professional, and compassionate experience for both pets and their owners.

We value:

A pet-first mindset grounded in safety, comfort, and trust

Reliable, high-quality service clients can count on

Respectful, thoughtful communication in every interaction

Accountability and ownership in how we show up each day

A collaborative team environment where everyone contributes

How to Apply

If you’re excited about joining a growing business and helping build something from the ground up, we’d love to hear from you. Please apply using this platform.

Reasonable Accommodation

Bark & Mane of Cherry Hill is committed to providing reasonable accommodations to qualified individuals with disabilities. This role may be performed with or without reasonable accommodation.

Equal Opportunity Employer

Bark & Mane of Cherry Hill is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.

Flexible work from home options available.

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