Benefits:
401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Dispatcher
We are seeking a highly organized and customer-focused Dispatch Coordinator to join our dynamic heating, cooling, and plumbing team. This role is essential in ensuring that our field technicians are routed efficiently, customers are informed and supported, and all service operations run smoothly throughout the day.
If you thrive in a fast-paced environment and enjoy solving logistical puzzles while keeping customers satisfied, we’d love to hear from you.
Position Overview
Hours:
Full-Time / In-Office
Monday - Friday
Occasional Weekends & Evenings
On-Call Support as needed
Weekends and Evenings qualify for remote work
A remote work option is available, & must be earned
Benefits
Company Cell or iPad Provided
A remote work option is available & must be earned
Paid Time Off
Paid Holidays
401(k) Retirement Plan with Company Match
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Employee Discount
Health Savings Account
Quarterly Team Events and Outings
Compensation
Earn $40K - $70K Per Year!
Position Requirements
Must be comfortable working with scheduling/dispatch software and CRM systems
Must be able to keep up and thrive in a fast-paced office environment
Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred)
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
High attention to detail and problem-solving mindset
Proficient with computers and the following programs: Service Titan, Microsoft Office, and general office technology
Ability to remain calm and efficient in high-pressure situations
Strong customer service and interpersonal skills
Position Responsibilities
Routing & Logistics: Dispatch technicians based on location, skills, and availability for efficient scheduling.
Customer Updates: Reschedule as needed and provide real-time ETAs.
Service: Handle calls and emails with professionalism and empathy.
Coordination: Manage daily emails and admin tasks promptly.
Parts & POs: Arrange part deliveries and manage purchase orders.
Work Orders: Create and close out work orders with accurate documentation.
Phone Support: Assist with calls during peak times.
Team Planning: Coordinate with our CSR team to plan daily call volumes.
Company Overview
🎯 Culture: Driven, supportive, fun—high standards, no shortcuts.
🔧 Focus Service: Efficient, smart dispatch keeps everything running smooth.
📚 Learning Opportunities: Ongoing paid training, mentorship, and career growth.
🤝 Standards: C.A.R.E.S values guide everything we do—no compromise.
Working Conditions
▶️ Premium Workplace: Streamlined tools, strong support, and room to thrive.
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.