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Dispatcher

Radiant Plumbing and Air Conditioning

Dispatcher

Albuquerque, NM
Full Time
Paid
  • Responsibilities

    ****B Carlson Heating, Air Conditioning, & Plumbing: Our HVAC and Plumbing team has been serving the beautiful city Albuquerque since 1971. Our top notch service and outstanding customer care are what makes B Carlson the ‘go to' company in the area.

    The Role:

    • $20-25/hr - based on experience
    • In-office position
    • Schedule - Monday-Friday with rotating Saturday shift
    • Great working environment

    Job Duties:

    • Organize & coordinate daily schedules based on call priority & technician ability
    • Dispatch & debrief our technicians
    • Monitor performance of service techs
    • Communicate with customers in a timely & effective manner
    • Understand sales goals & hold team accountable

    What you need:

    • HS Diploma or GED

    • 1+ year of dispatch experience, preferably dispatching technicians

    • Proficiency with Microsoft Office or Google Suite

    • Preferred experience using a Customer Service Software such as Service Titan

    • **Preferred experience in HVAC & Plumbing industry
      **

    • High ability to multi-task and switch tasks quickly

    • Excellent organizational skills