Dispatcher

R

Radiant Plumbing and Air Conditioning

Dispatcher

Albuquerque, NM
Full Time
Paid
  • Responsibilities

    ****Join the Team That Keeps Albuquerque Running

    At B Carlson Heating, Air Conditioning & Plumbing, we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving.

    As a Dispatcher , you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day.

    If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you.

    Why You'll Love Working Here

    • Medical, Dental & Vision Insurance
    • Pet Insurance
    • Employee Discounts
    • 401(k) with 4% Company Match
    • Paid Time Off
    • Paid Holidays
    • Paid Parental Leave
    • Weekly Pay
    • Opportunities for growth and career advancement
    • A team that values collaboration, accountability, and having each other's backs

    What You'll Do

    • Coordinate daily schedules based on customer needs, technician skill sets, and call priority
    • Dispatch and debrief technicians throughout the day
    • Keep jobs running efficiently by monitoring technician performance and productivity
    • Provide timely, professional communication with customers
    • Work closely with leadership to help achieve daily and monthly goals
    • Be the calm, organized voice that keeps the team moving forward

    What We're Looking For

    • High school diploma or GED
    • At least 1 year of dispatch experience, preferably in a service-based industry
    • Experience dispatching field technicians
    • ServiceTitan experience is a plus
    • Proficiency with Microsoft Office or Google Workspace
    • Strong organizational and multitasking skills
    • Excellent communication and customer service skills
    • A positive attitude and the ability to perform well under pressure

    Be the Difference

    Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years, apply today. Your next opportunity starts here.

    #BCarlson1