Dispatcher

Radiant Plumbing and Air Conditioning

Dispatcher

Aurora, CO
Full Time
Paid
  • Responsibilities

    **********Done! Plumbing, Heating, Cooling, & Electrical: **We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find out! Apply to be a Done hero today!

    The Good Stuff:

    • Salary range based on experience ($22-$24/hr)
    • In-office position 3 weekdays and 2 weekend days
    • Swing shift 11:30am-8:00pm
    • Full Benefit Package including: Medical, Dental, Vision and more
    • 401k with 4% company match
    • PTO, Paid Wellness Time, & Paid Holidays

    Responsibilities:

    • Handles incoming calls, emails, faxes and light office tasks
    • Responsible for answering the phone, booking service calls along with handling other office calls
    • Enters accurate/updated information for every call
    • Resolves customer issues (missed appointments, reschedules) in a courteous, professional, and timely manner
    • Performs customer confirmation calls
    • Appointments are scheduled according to times set by dispatch or what the customer requests
    • Dispatches technicians based on qualification and location
    • Assure accuracy by double checking yourself and your teammates
    • Assist technicians, managers and other employees in anything they need help with
    • Follows all company policies and procedures
    • Additional duties and responsibilities as assigned

    Skills, Abilities, and Requirements:

    • Detail Orientated
    • Goal oriented, self-starting, energetic and a good problem solver
    • Pleasant telephone demeanor and be able to demonstrate great customer service and telephone skills
    • Ability to work with other employees, management, and technicians to get the job done correctly and in the best interest of our customers
    • Basic sales skills, uses critical thinking to help dispatch schedule calls
    • Basic computer literacy of Microsoft Office (Word, Excel, Outlook) ****

    Experience:

    • A minimum of two years customer service and/or one year experience in dispatch
    • MUST HAVE SERVICE TITAN EXPERIENCE
    • Must be able to type 35wpm on a standard keyboard as well as perform other basic clerical operations

    Apply now and a member of our recruiting team will be in touch!