Benefits:

401(k) matching

Health insurance

Paid time off

Training & development

CJM Facility Solutions is a growing commercial facility maintenance company with over 20 years of experience providing dependable maintenance solutions to commercial clients. Our team is committed to delivering quality service, building strong relationships, and keeping our customers’ facilities operating smoothly. We are looking for an organized, proactive, and experienced service scheduler to join our team. This individual will play a critical role in coordinating field technicians, managing service appointments, and ensuring jobs are scheduled efficiently and completed in a timely manner.

“At CJM Facility Solutions, we believe success comes from having the right people in the right seats on the boat. Every team member plays an important role in moving us forward. We’re looking for someone ready to grab an oar, bring their strengths to the table, and help us navigate what's next”

Charlie Maddocks Owner CJM Facility Solutions

Responsibilities:

Coordinate and maintain daily schedules for field service technicians

Assign service calls based on technician availability, skill set, location, and job priority

Schedule routine maintenance, repairs, follow up visits, and emergency service requests

Monitor technician schedules and adjust assignments as priorities or circumstances change

Coordinate appointment times, job details, and service requirements with technicians

Help maximize technician productivity while minimizing unnecessary travel and scheduling gaps

Communicate schedule changes promptly with all affected parties

Communicate with customers to schedule appointments, confirm service windows, and provide updates

Respond to scheduling inquiries professionally and in a timely manner

Notify customers of delays, rescheduled appointments, or changes in technician availability

Maintain positive customer relationships through clear, consistent communication

Escalate urgent service issues or customer concerns to the appropriate team member

Enter and maintain accurate scheduling information in company systems

Maintain accurate records of appointments, schedule changes, and service status

Assist with improving scheduling processes and operational efficiency

Qualifications:

Previous professional experience in scheduling is required

Experience coordinating appointments, service calls, field personnel, or dispatch operations

Strong organizational and time management skills

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency with computers, email, spreadsheets, and scheduling software

High attention to detail and commitment to maintaining accurate records

Dependable, professional, and comfortable working both independently and as part of a team

Experience in commercial facility maintenance, HVAC, plumbing, electrical, construction, or a related service industry

Previous experience scheduling field technicians or coordinating service dispatch

Experience coordinating emergency service requests or working with different locations

THIS IS AN ON-SITE POSITION. All Candidates must be local to Reading, PA