Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.

The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.

Responsibilities

Receive and manage inbound non-emergency calls

Collect and accurately document caller and trip information

Schedule same-day and future transportation requests

Assign and dispatch trips to drivers in real time using dispatch software

Monitor trips and adjust schedules as needed

Prioritize calls based on urgency and service needs

Communicate effectively with drivers and internal teams

Ensure all rides are assigned promptly and accurately

Maintain high standards of customer service and compliance

Qualifications

High school diploma or GED required

Previous experience as a dispatcher, scheduler, or similar role preferred

Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred

Ability to handle a high volume of phone calls

Strong typing and data entry skills

Excellent verbal and written communication skills

Highly organized with strong multitasking abilities

Ability to work well under pressure in a fast-paced environment