Dispatcher

Z

zTrip Indy

Dispatcher

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Dispatcher

    Coordinate Trips. Support Drivers. Keep Transportation Moving.

    zTrip , one of North America's leading transportation providers, is seeking a dependable, organized, and customer-focused Dispatcher to join our operations team. In this role, you will serve as a critical communication hub between drivers, customers, and operations personnel, ensuring transportation services run efficiently and passengers receive safe, reliable service.

    If you enjoy problem-solving, multitasking, communicating with people, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career in transportation operations.

    What We Offer as a Dispatcher:

    • Competitive Pay
    • Medical, Dental, Vision, and Life Insurance
    • Paid Time Off (PTO) and Holiday Pay
    • 401(k) with Company Match
    • Career Advancement Opportunities
    • Stable, Year-Round Employment
    • Supportive and Team-Oriented Work Environment

    Schedule: Monday-Friday, 8:00 AM - 5:00 PM

    What You'll Do as a Dispatcher:

    Dispatch & Driver Coordination

    • Coordinate and assign trips to drivers to ensure efficient and timely service.
    • Monitor active trips and provide real-time support throughout the day.
    • Communicate trip details, schedule changes, and operational updates to drivers.
    • Maintain constant communication with drivers regarding service needs and route adjustments.
    • Assist drivers with resolving service-related issues and operational challenges.
    • Ensure proper coverage and efficient trip distribution.

    Transportation Operations

    • Monitor transportation schedules and fleet activity to maintain service efficiency.
    • Respond quickly to service disruptions, delays, and customer concerns.
    • Coordinate schedule modifications and accommodate operational changes as needed.
    • Work closely with customer service, operations, and management teams to ensure seamless service delivery.
    • Support on-time performance and high service standards across all transportation operations.

    Customer & Driver Support

    • Serve as a primary point of contact for driver and operational communications.
    • Provide professional and timely support to drivers and internal teams.
    • Assist in resolving customer service issues by coordinating with the appropriate departments.
    • Ensure accurate communication regarding trip status, delays, and service updates.
    • Promote a positive and solution-oriented experience for both drivers and passengers.

    Administrative & Reporting Responsibilities

    • Maintain accurate dispatch logs, trip records, and operational documentation.
    • Perform data entry and update information in company systems.
    • Track driver activity, trip assignments, and operational metrics.
    • Assist with preparing operational reports and performance summaries.
    • Review schedules, identify discrepancies, and communicate concerns to management.
    • Ensure records remain accurate, organized, and up to date.

    Qualifications for a Dispatcher:

    • High School Diploma or GED required.
    • Previous experience in dispatching, transportation, logistics, customer service, call center operations, or administrative support preferred.
    • Strong communication and interpersonal skills.
    • Excellent organizational and multitasking abilities.
    • Ability to remain calm and professional in a fast-paced environment.
    • Strong problem-solving and decision-making skills.
    • Basic computer skills, including Microsoft Office applications.
    • High attention to detail and accuracy.
    • Dependable, punctual, and team-oriented.

    Why Join zTrip?

    • Join one of North America's largest transportation providers.
    • Play a vital role in daily transportation operations and customer service.
    • Gain valuable experience in dispatching, logistics, and fleet management.
    • Work alongside a supportive team dedicated to your success and development.
    • Enjoy opportunities for professional growth and career advancement.
    • Make a meaningful impact by helping drivers and passengers reach their destinations safely and efficiently.
    • Be an essential part of keeping transportation services running smoothly throughout your community.

    Apply Today

    If you're organized, motivated, and thrive in a fast-paced environment, apply today to become a Dispatcher with zTrip. Join a team committed to delivering safe, reliable transportation while building a rewarding career in transportation operations.