About Entrust

The Entrust Group is a pioneer in the world of self-direction. For 40 years, we’ve provided account administration services for self-directed retirement accounts and tax-advantaged plans. As a Self-Directed IRA administrator, Entrust assists clients in purchasing alternative investments with their retirement funds that are typically unavailable through banks and brokerage firms. With an Entrust Self-Directed IRA, clients can develop a more resilient and diversified portfolio by investing in assets such as real estate properties, precious metals, start-ups, private equity, loans and more.

Job Summary

The Distributions associate will work on a small team to review and process tax-reported client transactions. They will represent the department externally to clients, providing them with information about the requirements for these transactions, and internally when assisting other departments with inquiries. They will become experts in the taxation, mechanisms, and reporting of distributions, conversions, and other tax-reported IRA transactions. They will be responsible for providing a positive and informative client services experience, and processing Distributions accurately and in a timely fashion.

Responsibilities

The duties and responsibilities of the role include, but are not limited to the following:

• Review requests from clients for tax-reported IRA transactions, primarily distributions.

• Communicate with clients about their transactions to ensure smooth processing and a positive client experience.

• Investigate records regarding past client transactions to resolve inquiries.

• Provide client-facing departments with timely information about specific client transactions and general distribution procedures.

• Familiarize yourself, with Entrust’s assistance and educational tools, with the taxation, reporting, and circumstances of tax-reported IRA transactions.

• Maintain transaction and correspondence records for audit and investigation purposes.

• Willingness and capacity for learning

• Remain in compliance with all laws and regulations, including anti-money laundering, privacy policies and procedures

• Understanding the basics of IRAs, IRA investing, associated IRS regulations

• Contribute to the development of Entrust’s strategic goals and objectives as well as the overall productivity of the department

• Other duties assigned

Qualifications

• Experience in banking, finance, accounting, or related industries preferred
• Experience in client services, office administration or related industries preferred
• Excellent communication and business writing skills
• Strong critical thinking, information retention, analytical, and problem-solving skills
• Detail-oriented with strong data entry skills
• Proficient with Microsoft Office
• Proven ability to handle multiple projects and to prioritize workload
• Flexibility and a positive attitude while working with existing & prospective clients, and 3rd parties
• Deep sense of empathy and ability to communicate across diverse groups while holding to company policies and procedures

Education and Experience:

• Associates or Bachelor’s degree
• Working knowledge of self-directed retirement plans or retirement industry a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Able to stand and walk for a minimum of 3 hours in an eight-hour workday.
• Hand use: continuous keyboarding, frequent simple grasping, and occasional fine manipulation
• Occasional bending, reaching, and twisting (waist level)