Job Description

As a DITCH WITCH Mid-States Parts and Service Representative you will play a vital role in providing superior product support while resolving customers questions and offering solutions to keep their equipment and company productive on the jobsite. You will be responsible for communicating with customers with a high sense of urgency and maintaining industry leading Customer Satisfaction and CSI scores. In this position, you will also work proactively and closely with the teammates in other departments.

If you like dealing with people, developing strong partnerships with your customers, vendors and teammates, and are looking for a career that offers the opportunity to grow, we want to speak with you!

Overseeing equipment repairs, inspections, PDI’s, etc., are also critical responsibilities in this position.

OTHER RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

• Primary contact for all local service and repair calls for equipment.
• Proactively contact customers with repair progress reports.
• Ensure equipment inspections are completed and attached to work orders.
• Review time cards for Shop Technicians and drive utilization.
• Work as a team member to form and execute solutions within the service environment.
• Warranty Reconciliation of applicable equipment.
• Supervise check-in/out of rental, used, new and demo equipment.
• Responsible for housekeeping and safety in the warehouse, shop and yard.
• Customer and internal parts sales both in store and by telephone
• Parts order picking, packing and shipping
• Parts order receiving and stocking. Back order processing and ordering
• Participates in maintaining an accurate physical parts inventory

Ideal candidates will possess some experience in heavy construction or similar equipment. A Multi-tasked employee with excellent communication skills, organizational skills, and the ability to work with all levels of an organization is desired.

Company Description

Ditch Witch Mid-States is the premier source of construction equipment committed exclusively to helping underground professionals locate, install and rehabilitate pipe and cable underground. Our dedicated specialists live and work throughout the region, and are supported by full service branches in Columbus, OH, Cranberry Township, PA, Shepherdsville, KY and Erlanger, KY. Local training and support, parts availability, reliable service and response, as well as new, used and rental equipment inventories all reflect a single-minded focus on the success of the underground construction professional. Ditch Witch Mid-States provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin or ancestry.