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Digital Services- Remote Support

Diverse Agile Solutions

Digital Services- Remote Support

Annapolis Junction, MD
Full Time
Paid
  • Responsibilities

    Job Description

    Diverse Agile Solutions is seeking a Digital Services- Remote Support who has experience with computer hardware architecture, software installation and troubleshooting, and has use/knowledge of Network and Internet Applications and Protocols.

    Available Shifts:

    Day Shift - 9am-5pm OR 10am-6pm (Mon-Fri)

    Swing Shift (Sundays) - 2pm-10pm (Sun-Thurs) 3 Years Experience REQUIRED

    Swing Shift - 2pm-10pm (Mon-Fri) 2 - 3 Years Experience REQUIRED

    Midnight Shift - 10pm-6am (Mon-Fri) 3 Years Experience REQUIRED

    Required Clearance: TS/SCI with Polygraph

    Responsibilities:                

    • Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
    • Troubleshoots problems and applies resolutions remotely.
    • Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.

    Required Education and Experience:              

    Certifications: None

    • Minimum of minimum of (2) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
    • Use/Knowledge of a Ticketing system, knowledge of Remedy is a bonus.
    • Computer hardware architecture knowledge.
    • Must have software installation and troubleshooting experience.
    • Microsoft Exchange knowledge.
    • Use/knowledge Microsoft Office Applications.
    • Use/knowledge of Active Directory.
    • Must possess good communication and customer service skills.
    • Candidate must be a team player and have the ability to work in a fast-paced environment.
    • Must be able to Multi-task and adapt to a dynamic work environment.