Job Description

ROLE:                     JUNIOR BUSINESS SYSTEM ANALYST-DESKTOP SUPPORT

LOCATION:              MADISON, WI

INTERVIEW:             2-YEAR CONTRACT

RATE:                     $25 TO $28/HR

The primary function of this position is to work with end users on resolving issues, develop user documentation, and perform user acceptance testing for the BRITS system. This person will be the primary point of contact for system issues, and responsible for troubleshooting issues and either solving the problem or directing the issue to the appropriate place to be solved.

ESSENTIAL JOB DUTIES:

•             Review and quickly gain thorough understanding of existing legacy (homegrown, mainframe based) applications.

•             Collaborate with SME’s and quickly gain thorough understanding of how business processes work.

•             Prepare thorough, comprehensive, easy to understand documentation including user manuals, process diagrams, and other documents as needed.

•             Collaborate with team members and research/document resolutions to issues.

•             Responsible for support of BRITS web-based application and escalation of policy issues and technical issues to the appropriate channels.

•             Other responsibilities include project work, troubleshooting and resolution of issues efficiently; identify areas of improvement, testing and special projects as required.

MUST HAVE SKILLS:

•             Phone based technical support* 2 years

•             Problem documentation and communication * 2 years

•             Ability to develop user documentation and perform training * 2 years

•             Technical Assistance and User Support – Providing support and technical assistance for proprietary software to general public or non-technical users. * 2 years

•             Application Support * 2 years

•             Work with customers to solve problems and support their needs * 2 years

•             Develop test plans and procedures * 3 years

•             User test, System test, and User Acceptance test plans * 3 years

NICE TO HAVE SKILLS:

•             Business Process Improvement – Demonstrated experience in analyzing complex business processes and recommending automated process improvements.

•             Standardized processes and procedures implementation * 2 years

•             Ability to develop and implement quality assurance processes and procedures including test/use cases * 2 years

•             Documenting business processes * 2 years

•             Requirements analysis * 2 years

•             Requirements gathering * 2 years

Qualifications null Additional Information

All your information will be kept confidential according to EEO guidelines.