Job Description

COBRA Account Specialist - Hartland, WI The COBRA Account Specialist is responsible for day to day COBRA administration of an assigned group of clients. Key areas of emphasis in this role include; following required processes/procedures to ensure that client plans remain in compliance with regulations/mandates, educating clients, and providing a high level of service to both clients and COBRA members. Essential Job Duties and Responsibilities * Responsible for the overall administration of COBRA benefits for assigned clients. * Maintain a strong working knowledge of COBRA and stay current with legislative and regulatory changes. * Ensure compliance with COBRA regulations. * Communicate directly with clients, beneficiaries, and brokers by phone and through email regarding COBRA; including enrollments, notices, coverages, terminations, reporting, and premium payments. * Provide a high level of customer service to all clients and members, including timely, knowledgeable, and professional responses to all inquiries via phone, mail, and e-mail. * Maintain a strong working knowledge of software systems. * Responsible for new client set-ups, annual renewals, timely processing of qualifying events, and coverage changes as they occur. * Generate accurate and timely client reports. * Serve as backup for other Account Specialists. * Maintain strong working relationships with all departments within the company to ensure client requests are met and a high level of service is consistently provided. * Be an active participant in department meetings and provide input on process improvements. * Meet established quality standards within the department. Required Work Skills * Experience in benefits, insurance, or human resource environment. Prior COBRA experience is a plus. * Professional written and verbal communication skills. * Computer competency and ability to quickly learn various software programs. * Strong time management, problem-solving, and organizational skills in a deadline-driven environment. * Demonstrate meticulous attention to detail. * Ability to handle multiple assignments efficiently and accurately while meeting strict deadlines. * Able to handle information on a confidential business-appropriate need-to-know basis. * Possess basic math/accounting competencies required within the position. * Assertive in obtaining information needed to perform job functions in a timely manner. * Able to work in a varied, fast-paced, changing environment and accept change positively. Job Type: Full-time Pay: From $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental Insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Paid training * Vision insurance Experience level: * 2 years Schedule: * 8-hour shift * Monday to Friday Ability to commute/relocate: * Hartland, WI 53029: Reliably commute or plan to relocate before starting work (Required) Work Location: Hybrid remote in Hartland, WI 53029 PLEASE APPLY TO BE CONSIDERED Company Description Who we are: For more than 35 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third-party administrator (TPA) of FSA's, HRA's, HSA's, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful.

Company Description

Who we are:\r\n\r\nFor more than 35 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third-party administrator (TPA) of FSA’s, HRA’s, HSA’s, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful.